Service Delivery jobs in India

We're seeking a highly experienced Applications Delivery Head to lead global RUN service operations and oversee tech, data, and digital transformation initiatives. This role demands strong stakeholder management, vendor coordination, and service optimization in a dynamic, hands-on environment based in Mumbai.

The Director of Operations leads all aspects of the KPO division's operations, ensuring efficiency, resource optimization, and client satisfaction

The role demands strategic oversight, team leadership, and technology adoption to drive continuous improvement and growth.

Location - Jabalpur

As the Service Delivery Lead - Record to Report (Controllership), you will oversee financial reporting and accounting within Global Finance Operations. You will manage journal entries, reconciliations, trial balance reviews, and month-end close, ensuring accuracy, compliance, and SOX adherence. Additionally, you will handle statutory reporting, R2R project management, KPI reporting, and consolidation across legal entities.

The Director, Technology Lead, will be responsible for overseeing and managing all technology services provided by the company. This role is crucial in ensuring that the team in India receives the necessary support to operate efficiently and securely. The services under this role's purview include end-user support, application support, laptop support, and IT security for the India technology environments.

Lead the design and execution of enterprise-wide Knowledge Management strategy, integrating advanced tools, content governance, and analytics to enhance IT service delivery and innovation. Build and maintain knowledge infrastructure, foster a culture of knowledge sharing, ensure compliance, and drive stakeholder engagement, training, and change management to maximize knowledge asset value and business impact.

Provides technical leadership and oversight of delivery and support of applications and services, in alignment with strategy and roadmap

Delivers and maintains technology products and services within the Group Functions domains, including Compliance, Risk & Governance, Finance and People, to enable strategic goals.

The Digital Delivery Lead (AVP/DVP) will oversee the engineering and delivery of core digital platforms, including the sales website and customer app, leading a team of 15+ developers to build scalable, high-performance systems. This role requires strong technical leadership, hands-on expertise in modern web and mobile technologies, and a proven track record in agile project execution.

• ServiceNowServiceNow Platform Manager will plan, design, build, test, deploy & run ServiceNowServiceNow platform in consultative interactions with global ServiceNowServiceNow CoECoE and stakeholders in the region

Currently seeking an exceptional Global Delivery Head to lead and manage the delivery and solutioning of large complex programs. The successful candidate will demonstrate exceptional leadership skills, strategic planning, budgeting & delivery, and have a proven track record in the Products and Services domain.

The role of Director - Quality Risk Management (QRM) entails managing client service delivery across multiple projects. The role will involve ensuring that the service levels are maintained at a high level by the different teams that are working on these projects.

Business Unit Head (US Tax)

Our client is seeking for a highly skilled and experienced service delivery and client engagement leader for our US Tax business unit. This role is pivotal in ensuring the delivery of high-quality tax services delivery to our US clients while fostering strong client relationships.Location: Bangalore Urban | Consultancy

The role is to lead the growth and strategic development of Cost Analytics portfolio within the Cost Vertical in Finance Shared Services Centre (GFS).Overseeing and providing on-going management direction for all processes and activities undertaken for Cost Analytics. Introduce and maintain high quality standards of service delivery.

Location - Bangalore OR Chennai

You will lead Hire-to-Retire and Global Payroll services, overseeing service delivery across large, complex environments. The role demands a strong blend of HR Operations, Payroll expertise, client servicing skills, and transformation mindset.

Driving the performance management framework across global teams. This role involves monitoring, analysing, and improving the performance of service delivery and operational teams to ensure the achievement of key business objectives and service level agreements (SLAs)

We are looking for an ERP Service Excellence Manager to drive seamless ERP operations, optimize service delivery, and leverage analytics for process improvements. This high-visibility, individual contributor role requires a strategic mindset, with expertise in ERP operations, AI-driven automation, and stakeholder collaboration to enhance efficiency and support business transformation.

The Sr. Director & Head - Operations, UK Distribution and Investor Solutions role involves providing strategic leadership and direction across Transfer Agency, Insurance, and Wealth, ensuring operational excellence and continuous improvement. The candidate will oversee all aspects of operations and service delivery, fostering a collaborative and empowered team culture while driving business transformation and client-focused initiatives

Supervise the payroll team and oversee the payroll function with a focus on process improvement, accuracy, and compliance  Strategize, oversee and recommend on payroll and performance evaluation systems, to bench mark us against competition and become an employer of choice  Responsible for the input, implementation, and identification of problem areas for all HR transactions and service delivery processes and recommends solutions