Servicenow Sr Technical Manager || Bangalore

Platform Leadership & Delivery:

* Own overall technical delivery and operational success of the ServiceNow platform.

* Lead design, development, testing, deployment, and support activities across ServiceNow solutions.

* Ensure platform availability, stability, scalability, and performance.

* Drive continuous improvement initiatives focused on automation, user experience, and operational efficiency.Architecture & Governance:

* Provide technical leadership for solution design and architecture reviews.

* Ensure alignment with ServiceNow best practices, platform standards, and enterprise architecture principles. * Govern integrations with enterprise applications and cloud platforms.

* Reduce technical debt and improve upgrade readiness across the platform.

* Ensure adherence to CMDB, CSDM, security, and compliance standards.ServiceNow Product & Module Ownership

* IT Operations - ITSM, ITOM & ITAM

* Infosec Operations

* HR Service Delivery (HRSD)

* Integrated Risk, Security, and Compliance capabilities

* Custom Enterprise Workflows

* Develop and execute platform roadmaps aligned with business prioritiesTeam Leadership

* Lead and mentor ServiceNow developers, administrators, and technical leads.

* Foster a high-performance culture focused on innovation, accountability, and continuous learning.

* Support hiring, onboarding, and capability development initiatives.

* Manage external partners and vendor delivery teams to ensure successful delivery outcomesStakeholder Management

* Partner with business leaders to understand strategic priorities and translate requirements into platform capabilities.

* Provide executive-level reporting on platform health, project status, risks, and outcomes.

* Serve as the primary technical point of contact for ServiceNow-related initiatives.

* Drive alignment across IT, Security, HR, and other business functions.