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Transition and Business Analyst

Gurgaon Permanent View Job Description
Own and lead all large/complex transitions into the Bupa capability center, institutionalize service management, and create leadership-ready business packs for clients, HQ, and internal governance.Operationally strong, senior-stakeholder ready, and capable of running the engine when volumes scale.
  • You'll be part of global teams across Bupa markets
  • You'll get to work on building innovative digital health solutions

About Our Client

Bupa is a leading international healthcare company, established in 1947.

Job Description

The accountabilities and responsibilities of the role will vary according to the specific assignment(s) at any one time:-

Transitions (End-to-End)

  • Own complex multi-process transitions from global locations (UK/APAC/Others).
  • Create and govern transition frameworks, wave plans, tollgates, risk registers.
  • Lead discovery, KT, shadow, reverse-shadow, and go-live phases.
  • Track benefits, FTE realization, and productivity ramp-up.
  • Be escalation point for all critical transitions.



Service Management

  • Establish service governance (SLAs, KPIs, cadence, escalation models).
  • Build run-state operating model across teams.
  • Design controls for performance, quality, and risk.
  • Drive continuous improvement & standardization.



Business Packs & Leadership Reporting

  • Own Executive Business Packs for:
  • Client leadership
  • Global capability heads
  • Internal GCC leadership
  • Create dashboards: transition health, capacity, benefits, risks, delivery maturity.
  • Convert data into executive narratives and insights.



Stakeholder & Governance

  • Partner with global process owners and business heads.
  • Run steering committees and governance calls.
  • Influence without authority.

The Successful Applicant

Experience & Skills

* 10-14+ years in GCC/Shared Services/Consulting.

* Strong transition + service management background.

* Has run multi-country / multi-process transitions.

* Excellent in:

* Executive communication

* Business storytelling

* Governance design

* Strong Excel, PowerPoint, PowerBI, data-to-insight skills.

* Proven experience in working on multiple concurrent projects.

* Proven experience in process change, including reconciliation of outputs.

What's on Offer

  • Competitive salary package.
  • Opportunities for professional growth within a large organization.
  • Collaborative and innovative work environment.
  • Comprehensive benefits and wellness programs.
Quote job ref
JN-032026-6963659

Job summary

Function
Consultancy, Strategy & Change
Sub Sector
Consulting
What is your area of specialisation?
Healthcare Providers
Location
Gurgaon
Job Type
Permanent
Job Reference
JN-032026-6963659

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.