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Technical Account Management Lead l Series C l SAAS l Bangalore

Bangalore Permanent View Job Description
This is a people leadership and customer-facing role, responsible for managing and scaling a team of Technical Account Managers supporting enterprise clients. You will act as the bridge between customers, engineering, and product teams, ensuring successful onboarding, adoption, and long-term value realization for key accounts.
  • Player- coach role, to manage and mentor a team of 5 Technical Account Managers
  • Manage TAM for enterprise clients

About Our Client

Our client is a fast-growing technology platform enabling enterprises to deliver seamless customer communication experiences at scale. Their solutions power mission-critical workflows across industries, helping businesses engage customers through voice, messaging, and omnichannel communication APIs.As they continue to scale, we are looking for a Technical Account Management (TAM) Lead to strengthen the function, drive account growth, and build a high-performing team.

Job Description

A successful Technical Account Management Lead should have:1. Team Leadership

  • Manage, mentor, and develop a team of 5 Technical Account Managers
  • Set goals, track performance, and ensure high standards of customer engagement
  • Build scalable processes and playbooks for account management



2. Enterprise Client Management

  • Own relationships with large enterprise accounts
  • Act as a trusted advisor for technical and business stakeholders
  • Drive customer satisfaction, retention, and expansion opportunities



3. Technical Engagement

  • Lead technical discussions on APIs, integrations, and platform capabilities
  • Support solution design and guide customers through implementation
  • Troubleshoot escalations and ensure timely resolution of complex issues



4. Cross-Functional Collaboration

  • Work closely with Product, Engineering, and Sales teams to address client needs
  • Provide structured customer feedback to influence product roadmap
  • Support pre-sales and expansion conversations where required



5. Account Growth & Strategy

  • Identify opportunities for upsell and cross-sell within existing accounts
  • Drive adoption of new features and use cases
  • Monitor usage metrics and proactively prevent churn



The Successful Applicant

  • 8-12 years of experience in Technical Account Management, Solution Engineering, or Technical Customer Success roles
  • Strong technical background (APIs, SaaS platforms, cloud, or developer-facing products)
  • Proven experience managing enterprise clients and stakeholders
  • Prior experience leading or mentoring a team
  • Ability to translate technical concepts into business value



Good to Have

  • Experience in CPaaS, SaaS, telecom, or API-based platforms
  • Exposure to high-growth startup or scale-up environments
  • Strong problem-solving and stakeholder management skills



What's on Offer

  • Competitive salary in line with industry standards.
  • Opportunity to work with one of the most scaled SAAS companies in the country
Quote job ref
JN-062026-7050161

Job summary

Function
Sales
Sub Sector
IT & Telecommunications
What is your area of specialisation?
Technology & Telecoms
Location
Bangalore
Job Type
Permanent
Job Reference
JN-062026-7050161

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.