Back to search

Senior Manager ER

Gurgaon Permanent View Job Description
We are seeking an experienced Employee Relations Program Manager (Individual Contributor) to lead employee relations, HR governance, compliance, and workplace risk management initiatives. The role combines operational ER case management with strategic programme execution to strengthen employee experience, governance, and compliance practices across multiple locations.
  • Drive strategic Employee Relations and HR governance initiatives
  • High-impact role with exposure to senior business and compliance stakeholders

About Our Client

Our client is a leading global provider of technology-enabled business solutions, with a large workforce and a strong focus on innovation, operational excellence, compliance, and employee experience. The organisation operates at scale and is committed to fostering an inclusive and high-performance workplace culture.

Job Description

  • Manage employee grievances, workplace concerns, and inquiry resolution in a timely and consistent manner.
  • Lead complex Employee Relations cases, including disciplinary matters, conduct issues, performance concerns, leaves of absence, and involuntary exits.
  • Drive HR compliance, employment law adherence, labour code readiness, and governance initiatives.
  • Identify compliance risks and partner with relevant stakeholders to implement mitigation plans.
  • Design and execute ER and HR programmes focused on governance, policy enhancement, and employee experience improvements.
  • Oversee ER service delivery and employee query management through available HR platforms and channels.
  • Ensure accurate, audit-ready documentation and consistent case management practices.
  • Analyse ER trends and provide actionable insights to business and HR leadership teams.
  • Collaborate with business leaders on performance improvement and employee intervention strategies.
  • Review, strengthen, and implement HR and Employee Relations policies and governance frameworks.
  • Lead or contribute to cross-functional HR transformation and organisational effectiveness projects.
  • Partner with HR, Legal, Compliance, and business leadership teams to ensure alignment on employee relations matters.

The Successful Applicant

  • 10-12 years of experience in Employee Relations, HR Business Partnering, or a related HR leadership function.
  • Strong expertise in employee relations, HR compliance, employment law, labour codes, and policy governance.
  • Experience managing complex and sensitive workplace investigations and employee cases.
  • Demonstrated ability to assess organisational risk and drive compliant, business-aligned solutions.
  • Strong stakeholder management skills with experience partnering with leadership, HR, Legal, and Compliance teams.
  • Excellent communication, influencing, coaching, and relationship-building capabilities.
  • Strong analytical skills with experience using data and insights to guide decision-making.
  • Ability to operate in a fast-paced environment while managing multiple priorities effectively.

What's on Offer

  • Opportunity to shape Employee Relations strategy and governance across a large organisation.
  • High visibility with senior business, HR, and compliance stakeholders.
  • Exposure to complex employee relations, compliance, and transformation initiatives.
  • Challenging and rewarding environment with significant ownership and impact.
  • Competitive compensation and long-term career growth opportunities.
Quote job ref
JN-102026-7122404

Job summary

Function
Human Resources
Sub Sector
Talent Acquisition
What is your area of specialisation?
Technology & Telecoms
Location
Gurgaon
Job Type
Permanent
Job Reference
JN-102026-7122404

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.