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Regional Operations Manager (Facilities, Gurgaon, 15+ yrs)

Gurgaon Permanent View Job Description
A senior leadership role responsible for driving regional operations, profitability, and client satisfaction across a large, multi-site portfolio. The role demands end-to-end ownership from strategy and execution to P&L management and team leadership.
  • Lead regional P&L and shape large-scale operations
  • Drive strategy, scale, and client partnerships

About Our Client

A leading integrated services organization with a strong national footprint, delivering facility management and operational solutions to large enterprises. The company is known for its structured processes, marquee client base, and a strong focus on operational excellence, innovation, and scalable service delivery.

Job Description

  • Drive regional operations strategy, ensuring standardization, efficiency, and scalability
  • Own and deliver regional P&L performance (Revenue, GCM, DSO) with strong financial discipline
  • Lead end-to-end operational execution across multi-site and key accounts
  • Build and strengthen relationships with corporate clients for retention and growth
  • Develop and implement SOPs, MIS frameworks, and process improvement initiatives
  • Oversee client onboarding, transitions, and service delivery excellence
  • Monitor invoicing, collections, and resource utilization to optimize cash flow
  • Drive client satisfaction, feedback incorporation, and continuous improvement programs
  • Lead, mentor, and build high-performing teams with strong succession planning
  • Ensure compliance, risk management, and audit readiness across operations



The Successful Applicant

  • 15-20 years of experience in operations within services/facility management or similar sectors
  • Proven experience in handling regional or large business P&L (non-negotiable)
  • Strong track record in managing large, dispersed teams and multi-location operations
  • Strategic thinker with hands-on execution capability
  • Excellent stakeholder management and client-facing experience
  • Data-driven decision maker with strong financial acumen
  • Demonstrated ability to scale operations and drive transformation



What's on Offer

  • A high-impact leadership role with full regional ownership
  • Opportunity to manage and grow a large-scale business portfolio
  • Direct visibility with senior leadership and influence on business strategy
  • Competitive compensation aligned with P&L responsibility
  • A platform to drive transformation, innovation, and long-term growth



Quote job ref
JN-052026-7017943

Job summary

Function
Property
Sub Sector
Facilities Management
What is your area of specialisation?
Property & Construction
Location
Gurgaon
Job Type
Permanent
Job Reference
JN-052026-7017943

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.