National Collections Manager - Machinery Finance

1. Collection Strategy & Governance

* Develop and implement Board-approved collections and recovery policies aligned with RBI regulations and internal governance frameworks.

* Define collections strategy across buckets including soft collections, hard collections, recovery, legal, and write-off management.

* Establish strong governance around collection practices, agency management, escalation mechanisms, and customer communication.

* Drive portfolio segmentation and bucket-wise recovery strategies for secured lending products.

2. Portfolio Monitoring & Delinquency Management

* Monitor delinquency trends, PAR movement, roll rates, and collection efficiency metrics across all business verticals.

* Drive reduction in overdue portfolio, NPAs, and credit losses through proactive recovery strategies.

* Ensure timely action on Early Warning Signals (EWS) and high-risk accounts.

* Review SMA and NPA accounts regularly and implement corrective recovery action plans.

3. Recovery & Legal Management

* Oversee recovery processes including settlement, repossession, legal recovery, arbitration, SARFAESI, and enforcement actions wherever applicable.

* Coordinate with legal, credit, and business teams for effective resolution of stressed assets.

* Monitor legal recovery performance and agency productivity.

* Ensure proper documentation and regulatory compliance in all recovery activities.

4. Regulatory Compliance & Audit

* Ensure collection and recovery practices are aligned with:

• RBI Fair Practices Code (FPC)
• Outsourcing Guidelines
• Recovery Agent Guidelines
• Customer grievance handling standards

* Lead interactions with Internal Audit, Statutory Auditors, RBI Inspectors, and Compliance teams on collection-related observations.

* Ensure timely closure of audit findings and regulatory observations.

5. Process Improvement & Analytics

* Drive digitization and automation of collections processes through analytics, dashboards, predictive models, and technology interventions.

* Develop MIS and collection performance dashboards for leadership review and Board reporting.

* Improve productivity, turnaround time, and operational controls across collections functions.

6. Leadership & Team Management

* Build and lead a high-performing collections and recovery leadership team across regions.

* Strengthen capability building, training, succession planning, and performance management within collections teams.

* Foster a strong performance-driven and compliance-oriented collections culture.

7. Strategic & Board Engagement

* Present portfolio quality trends, collection efficiency, NPA movement, and recovery updates to the Board and senior leadership.

• * Support business expansion and new product launches through robust collection risk assessment and recovery planning.