Save Job Back to Search Job Description Summary Similar JobsGlobal liner shipping & logistics GCC in chennaiLead IT Analyst - Capacity & Performance ManagementAbout Our ClientA well-established organization in the technology and telecoms services sector, this company is renowned for its robust IT operations and infrastructure management. With a focus on delivering efficient and scalable services, the company provides a collaborative environment for professionals to excel in their roles.Job DescriptionOversee service capacity and performance management to ensure seamless IT operations in Mumbai.Develop and implement capacity planning strategies aligned with business goals.Monitor and analyse IT infrastructure to identify areas for improvement and optimization.Collaborate with cross-functional teams to ensure service performance meets agreed SLAs.Prepare and deliver ITSM reports to provide insights into service capacity and performance.Proactively identify and mitigate performance risks within IT operations.Support infrastructure operations through effective resource allocation and management.Drive continuous improvement initiatives for service performance and capacity planning.*Support in defining key performance measurements for each function within the Infrastructure and Operations function in conjunction with both Service Owners and/or Global Process Owners * Support in linking data driven performance metrics to CSI and service roadmaps * Ensure timely deliveries from key partners (internal and external) * Ensure alignment of the various measurements to have a coherent framework for performance management which supports the overall objectives of Infrastructure and Operations * Establish the performance management reporting cycle with regular reporting and follow up on the measurements * Assist in implementing the tools and reports necessary to support performance management * Prepare communication of overall IT performance towards key stakeholdersThe Successful ApplicantA successful Lead Service Capacity & Performance Management should have:A strong background in capacity management, performance management, and IT operations.Proficiency in ITSM reporting and infrastructure operation tools.Experience in managing service performance in the technology and telecoms sector.Knowledge of capacity planning techniques and best practices.Excellent analytical and problem-solving abilities.Technical expertise to assess and optimise service performance in Mumbai.Capability to work collaboratively with cross-functional teams.Total experience of 5-7 years * Minimum of 3 years' experience in ITSM related position(s) including Service Reporting & Capacity Management * Good technology awareness * Develop and maintain a capacity planning framework that ensures the organization's IT infrastructure can meet business demands. * Analyze historical data and trends to predict future capacity requirements. * Collaborate with IT teams to identify potential capacity bottlenecks and develop strategies to mitigate them. * Design and implement a performance management framework that monitors and analyses IT service performance. * Develop and maintain performance metrics, dashboards, and reports to ensure proactive identification of performance issues. * Collaborate with IT teams to identify and resolve performance-related issues. * Contribute to the design and implementation of the Digital Operations Centre, focusing on capacity and performance management aspects. * Collaborate with other teams to integrate capacity and performance management with other digital operations functions, such as monitoring, incident management, and problem management. * Evaluate and recommend capacity and performance management tools that align with the organization's technology strategy. * Collaborate with IT teams to implement and maintain these tools. * Develop and maintain processes and procedures for capacity and performance management, aligning with industry best practices (e.g., ITIL). * Collaborate with IT teams to ensure adherence to these processes and procedures. * Communicate capacity and performance management plans, progress, and issues to stakeholders, including IT leadership, business stakeholders, and vendors. * Collaborate with stakeholders to ensure alignment and understanding of capacity and performance management initiatives.What's on OfferCompetitive compensationOpportunities to enhance skills in capacity and performance management.A professional work environment in Mumbai with a focus on IT operations and infrastructure.Exposure to the technology and telecoms services industry.Potential for career growth and development within the organization.If you're ready to take on the challenge of this exciting role, apply now to join a team that values expertise and innovation!Quote job refJN-062026-7040869Job summaryFunctionInformation TechnologySub SectorService DeliveryWhat is your area of specialisation?Technology & TelecomsLocationChennaiJob TypeTemporaryJob ReferenceJN-062026-7040869
