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Head of Customer Success

Gurgaon Permanent View Job Description
As the Head of Customer Success, you'll guide and support customers, ensuring they get the most out of the company's software solutions. You'll also work closely with teams to improve customer satisfaction and retention.
  • Meritocratic Culture
  • Strong growth path

About Our Client

The company operates in the software sector within the technology industry.

Job Description

  • Build strong relationships with customers to understand their needs.
  • Ensure customers achieve their goals using the software.
  • Work with teams to improve customer experiences.
  • Monitor customer feedback and suggest improvements.
  • Create strategies to increase customer retention.
  • Handle escalations and resolve customer concerns.
  • Provide training and resources to customers as needed.
  • Analyse customer data to identify trends and opportunities.

The Successful Applicant

We're looking for someone who has:

  • A strong understanding of customer success in the software industry.
  • Confidence in working with customers and solving their issues.
  • Skills in analysing data to improve customer outcomes.
  • The ability to lead teams and set customer success strategies.
  • Excellent communication and interpersonal skills.

What's on Offer

  • A permanent position in the software sector.
  • Opportunities to work closely with customers and teams.
  • A chance to shape customer success strategies.



If this role interests you, feel free to apply.

Quote job ref
JN-062026-7050477

Job summary

Function
Sales
Sub Sector
E-Commerce & Internet
What is your area of specialisation?
Technology & Telecoms
Location
Gurgaon
Job Type
Permanent
Job Reference
JN-062026-7050477

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.