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Head of Customer Success | AI SaaS | Bangalore

Bangalore Urban Permanent View Job Description
The Head of Customer Success will lead and manage client relationships, ensuring excellent service delivery and fostering long-term partnerships in the recruitment industry. This position requires a strategic thinker who can drive customer satisfaction and align services with client needs.
  • Work closely with senior leadership of a high growth startup
  • Wealth creation opportunity

About Our Client

The hiring organisation is a large organisation in the business services sector, specialising in recruitment. The company is committed to delivering top-tier solutions to its clients while maintaining a strong focus on professional growth and innovation.

Job Description

  • Develop and implement customer success strategies to enhance client satisfaction and retention.
  • Lead and mentor the customer success team to achieve performance goals.
  • Collaborate with sales and operations teams to align services with client expectations.
  • Analyse customer feedback and implement improvements to enhance service quality.
  • Monitor key performance metrics and prepare detailed reports for stakeholders.
  • Build and nurture long-term relationships with key clients in the recruitment industry.
  • Identify opportunities for upselling and cross-selling services to existing clients.
  • Ensure compliance with internal policies and industry standards in all customer success activities.

The Successful Applicant

A successful Head of Customer Success should have:

  • A proven track record in customer success, client management, or a related role in the recruitment or business services industry.
  • Strong leadership skills with the ability to manage and motivate teams effectively.
  • Excellent communication and interpersonal skills to engage with clients and internal teams.
  • Strategic thinking and problem-solving abilities to address client needs and challenges.
  • Knowledge of industry trends and best practices in customer success.
  • Proficiency in using customer relationship management (CRM) tools and analytics software.

What's on Offer

Work closely with senior leadership of a high growth startup

Wealth creation opportunity

Quote job ref
JN-042026-6990257

Job summary

Function
Sales
Sub Sector
IT & Telecommunications
What is your area of specialisation?
Technology & Telecoms
Location
Bangalore Urban
Job Type
Permanent
Job Reference
JN-042026-6990257

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.