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Founding Account Manager ( US) | Series A | Bangalore

Bangalore Permanent View Job Description
As the Founding Account Manager, the candidate will be responsible for managing strategic customer relationships, driving retention and expansion, and establishing scalable account management processes.The role is ideal for someone who enjoys operating in a fast-paced startup environment, has strong customer-facing experience, and wants to play a foundational role in building a company.
  • This is an IC role
  • This is a 5 day WFO role for the US market ( EST )

About Our Client

Our client is a series A funded SaaS product organisation targeting the mid market segment in the US market.

Job Description

  • Own and grow a portfolio of US-based customer accounts, driving customer satisfaction, retention, and long-term success.
  • Build trusted relationships with key stakeholders and act as the primary post-sales point of contact.
  • Drive renewals, identify expansion opportunities, and contribute to revenue growth through upsell and cross-sell motions.
  • Partner closely with Sales, Product, and Leadership teams to ensure customer needs are addressed and business outcomes are delivered.
  • Gather customer feedback and advocate for product improvements and roadmap enhancements.
  • Help build and scale the account management function by establishing processes, playbooks, and best practices.

The Successful Applicant

  • 4-10 years of experience in Account Management
  • Proven experience managing and growing B2B customer accounts.
  • Experience working with customers in the US market.
  • Strong commercial acumen with exposure to renewals, retention, and expansion motions.
  • Excellent stakeholder management and communication skills.
  • Experience in a high-growth SaaS startup environment is highly preferred.
  • Comfort working in an ambiguous, hands-on, and highly collaborative setting

What's on Offer

  • Opportunity to be the first Account Manager in the company.
  • High visibility with founders and leadership team.
  • Significant ownership and influence on customer strategy.
  • Ability to build processes and shape a function from its early stages.
  • Work with a rapidly scaling SaaS business serving the US market.
Quote job ref
JN-082026-7078575

Job summary

Function
Sales
Sub Sector
IT & Telecommunications
What is your area of specialisation?
Technology & Telecoms
Location
Bangalore
Job Type
Permanent
Job Reference
JN-082026-7078575

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.