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Director Customer Success / Chennai / SaaS

Chennai Permanent INR4,500,000 - INR5,500,000 per year View Job Description
We are looking for a highly skilled Director CSM in Chennai to manage customer service operations. This role focuses on delivering exceptional client satisfaction and driving strategic initiatives and upselling and cross selling.
  • You are a resident of Chennai and has Customer Success experience in SaaS.
  • Want to be a part of a Global organisation.

About Our Client

Our client is a well-established, large organization in the Technology industry, specializing in Software solutions. They are known for their innovative approach and commitment to delivering top-notch services to their clients in the workforce analytics space.

Job Description

  • Lead and manage customer service teams to ensure high levels of client satisfaction.
  • Develop and implement strategies to improve customer retention and loyalty.
  • Collaborate with cross-functional teams to enhance service delivery processes.
  • Monitor and analyse key performance metrics to drive continuous improvement.
  • Handle escalations and ensure timely resolution of customer issues.
  • Stay updated on industry trends and implement best practices in customer service management.
  • Provide regular reports to senior management on customer service performance and insights.
  • Mentor and train team members to build a high-performing customer service team.

The Successful Applicant

A successful Director CSM should have:

  • A strong background in Customer Service Management within the Technology industry.
  • Proven expertise in the Software sector with a focus on client satisfaction and retention.
  • Exceptional leadership and team management skills.
  • Ability to analyse data and implement strategic improvements.
  • Excellent communication and problem-solving abilities.
  • A relevant degree or professional qualification in a related field.

What's on Offer

  • Competitive salary package
  • Opportunity to work with a large organization in the Technology space.
  • Collaborative and innovative work environment.
  • Professional growth and development opportunities.
Quote job ref
JN-022026-6951805

Job summary

Function
Sales
Sub Sector
IT & Telecommunications
What is your area of specialisation?
Technology & Telecoms
Location
Chennai
Job Type
Permanent
Job Reference
JN-022026-6951805

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.