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Customer Service Executive

Hyderabad Permanent View Job Description
This role supports the Customer Success and Managed Services leadership team by driving analytics, governance reporting, and structured program coordination across key consulting client accounts. The position plays a critical role in enabling delivery excellence through data insights, client research, CSAT tracking, and cross-functional collaboration.
  • Own analytics-driven delivery excellence for global consulting accounts.
  • Work with senior leaders to shape customer success and account growth.

About Our Client

Our client is a leading global consulting and advisory firm known for building high-impact managed services and global capability centers for Fortune 500 clients. The organization partners with enterprises across industries to drive transformation, operational excellence, and long-term customer value through analytics-led engagement models.

Job Description

  • Conduct market, industry, and client research including financial analysis, annual reports, and strategic initiatives.
  • Build and maintain dashboards tracking customer health, engagement metrics, CSAT trends, and delivery performance.
  • Prepare structured governance reports and support leadership reviews across multiple strategic accounts.
  • Coordinate with Customer Success, Delivery, and offshore teams to ensure disciplined execution of programs.
  • Identify account growth signals through analytics and support cross-sell and upsell opportunities.

The Successful Applicant

A successful Customer Service Executive should have:

  • 5-8 years of experience in analytics, consulting operations, customer success, or program management.
  • Strong exposure to dashboarding tools such as Excel, Power BI, or Tableau and structured reporting.
  • Experience working with global consulting clients or Big 4 environments preferred.
  • Strong research capability with ability to interpret business strategy, P&L, and industry trends.
  • Excellent stakeholder management and ability to coordinate across multiple teams.

What's on Offer

  • Opportunity to work closely with senior leadership on strategic client programs.
  • Exposure to global consulting clients and high-impact managed services engagements.
  • A high-visibility role combining analytics, client research, and delivery governance.



If you are passionate about delivering excellent customer service and are eager to contribute to a consultancy-focused professional services firm, apply now!

Quote job ref
JN-032026-6969595

Job summary

Function
Consultancy, Strategy & Change
Sub Sector
Consulting
What is your area of specialisation?
Business Services
Location
Hyderabad
Job Type
Permanent
Job Reference
JN-032026-6969595

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.