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Customer Onboarding & Operations Manager - Remote - US

Bangalore Permanent Work from Home or Hybrid View Job Description
This is a builder role for someone who loves creating scalable onboarding, activation and retention processes that drive measurable customer outcomes. You'll own the operational engine behind customer success, ensuring customers achieve value quickly and stay engaged throughout their lifecycle
  • Own customer retention systems from scratch
  • Join a high-growth AI startup pre-Series A

About Our Client

Our client is an AI-native SaaS company transforming how B2B organisations execute marketing. Backed by strong customer momentum and operating with a highly entrepreneurial culture, they are building an autonomous platform that combines demand generation, content, SEO, CRO and marketing intelligence into a single operating layer.

Job Description

Reporting directly into the leadership team, you will:

  • Design and continuously improve customer onboarding, activation and retention frameworks.
  • Build scalable lifecycle processes with clear milestones, health indicators and success metrics.
  • Monitor customer health and proactively identify adoption or churn risks.
  • Lead customer onboarding sessions and support critical escalations.
  • Create reporting structures that provide visibility into retention performance.
  • Diagnose process bottlenecks and implement operational improvements.
  • Partner with Product, Engineering and Customer Success teams to solve recurring customer issues.
  • Build automation, workflows and operational playbooks that enable scale.
  • Own measurable outcomes across onboarding effectiveness, customer activation and retention.

The Successful Applicant

We are looking for candidates who demonstrate:

  • 5-7 years of experience within B2B SaaS environments.
  • Experience in Customer Success Operations, Customer Operations, Implementation or RevOps functions.
  • Proven success building onboarding or retention processes from scratch.
  • Strong customer-facing ability with onboarding and implementation ownership.
  • Experience managing customer health, activation, retention and churn reduction initiatives.
  • Exposure to US-based customers and willingness to work with US teams.
  • Strong analytical and operational problem-solving skills.
  • Familiarity with tools such as Gainsight, ChurnZero, Vitally, HubSpot or similar platforms.
  • A track record of using data and process improvements to deliver measurable customer outcomes.

What's on Offer

  • Opportunity to own a critical business function.
  • Equity participation in a fast-growing AI company.
  • High visibility with founders and leadership.
  • Remote-first working model.
  • Significant scope to create systems, influence customer outcomes and shape company growth.



Quote job ref
JN-092026-7111093

Job summary

Function
Sales
Sub Sector
IT & Telecommunications
What is your area of specialisation?
Technology & Telecoms
Location
Bangalore
Job Type
Permanent
Job Reference
JN-092026-7111093
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.