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CSM Head

India Permanent View Job Description
As the CSM Head, you will lead a team to ensure customer satisfaction and success by managing relationships and delivering value through effective solutions in the software sector.
  • Build and maintain an account-by-account expansion thesis
  • Own the end-to-end renewal process

About Our Client

A company in the software industry.

Job Description

  • Manage and guide the customer success team to meet goals.
  • Build strong relationships with clients and understand their needs.
  • Ensure customers achieve their desired outcomes with the software.
  • Work closely with sales and product teams to improve customer experience.
  • Monitor customer feedback and implement strategies for improvement.
  • Develop and track customer success metrics and KPIs.
  • Handle escalated customer issues and resolve them effectively.
  • Identify opportunities for upselling and cross-selling services.

The Successful Applicant

We're looking for someone who has:

  • Strong leadership skills to manage a customer success team.
  • Experience in customer success or account management, preferably in software.
  • Excellent communication and problem-solving skills.
  • Confidence in building and maintaining client relationships.
  • Ability to work collaboratively across different teams.
  • Familiarity with customer success metrics and tools.
  • A proactive approach to identifying and addressing customer needs.

What's on Offer

  • A permanent role in the software sector.
  • Opportunity to lead a team and make a significant impact.
  • A chance to work closely with diverse teams and clients.



If you're interested in this role, please apply.

Quote job ref
JN-082026-7086954

Job summary

Function
Sales
Sub Sector
IT & Telecommunications
What is your area of specialisation?
Technology & Telecoms
Location
India
Job Type
Permanent
Job Reference
JN-082026-7086954

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.