Save Job Back to Search Job Description Summary Similar JobsPF & Gratuity includedMedical Benefits includedAbout Our ClientThe hiring company is a large organisation within the FMCG sector, recognised for its innovative approach to technology and dedicated to delivering high-quality services. The organisation operates in a fast-paced environment and is focused on leveraging technology to enhance its operationJob DescriptionREQUIREMENT* Oversee the end-to-end delivery, ensuring alignment with business requirements and regulatory requirements.* Act as the primary point of contact for Cloud & Managed Apps domain, managing both internal teams and external partners/vendors.* Monitor and report on service performance, ensuring upon KPIs and SLAs are met or exceeded.* Manage Incident resolution with relevant technical teams, make sure RCA are given on time* Manage stakeholder communication, expectations, and satisfaction regarding Cloud and Managed App Services.* Ensure compliance with security standards, policies, and best practices.MAJOR TASKS* Monitor incoming demands for Technologies & Infrastructures and ensure solutions are being proposed for functional needs that are not yet covered in line with the overall system coherence,* Create service catalog and identify new services,* Ensure the corrective, evolutionary and technical maintenance of the Technologies & Infrastructures, optimize the system / technology development and performance taking proactive action to ensure stable and secure application and infrastructures to avoid potential service disruption,* Define and manage the services and supervise its functioning within the defined standards (define and review KPIs, metrics and SLAs and oversee performance),* Coordinate the different experts needed in order to deal with incidents from level 2 and 3,* Manage escalations, crises and exceptional situations and define the emergency action plans, contracts (Technical, business and Legal aspects), and financial engagements* Participate in the selection of external suppliers as well as the outsourced services contracted, and follow-up on associated governance* Develop and maintain effective relationships and communication with internal users and/or external suppliers, comprehending and managing vendor* Produce documents and templates describing our services, and components to establish compliance with relevant documentation requirement; ensure they are valid and up to date and that functions and features are documented in an appropriate way,* Coordinate and/or manage the internal/external human resources.* Track and report on service metrics, preparing regular dashboards and executive reports.* Conducted incident and problem management processes related to Cloud and Managed Apps Domain.* Engaged with IT, security, and business teams to comprehend requirements and deliver enhancements.PROFILE REQUIREMENTSTechnical Skills* Bachelor's or Master's degree in Computer Science, Information Technology, or related field.* 7+ years experience in IT infrastructure, with at least 3 years in a team management role.* Experience managing multi-site or international teams is highly desirable.* Certification ITIL Foundation▪ Ability to work effectively with people in different zones/cultures▪ Proven ability to guide, motivate and develop Teams▪ Strong organization and communication skillsProfessional Skills▪ Able to manage multiple priorities and projects simultaneously▪ Rational mindset, able to resolve conflicts and work under pressure▪ Comfortable working in fast-paced, dynamic and international environment▪ Dedicated to delivering high-quality , reliable and secure IT services▪ Cybersecurity▪ High integrity and professionalism▪ Fluency in EnglishThe Successful ApplicantREQUIREMENT* Oversee the end-to-end delivery, ensuring alignment with business requirements and regulatory requirements.* Act as the primary point of contact for Cloud & Managed Apps domain, managing both internal teams and external partners/vendors.* Monitor and report on service performance, ensuring upon KPIs and SLAs are met or exceeded.* Manage Incident resolution with relevant technical teams, make sure RCA are given on time* Manage stakeholder communication, expectations, and satisfaction regarding Cloud and Managed App Services.* Ensure compliance with security standards, policies, and best practices.MAJOR TASKS* Monitor incoming demands for Technologies & Infrastructures and ensure solutions are being proposed for functional needs that are not yet covered in line with the overall system coherence,* Create service catalog and identify new services,* Ensure the corrective, evolutionary and technical maintenance of the Technologies & Infrastructures, optimize the system / technology development and performance taking proactive action to ensure stable and secure application and infrastructures to avoid potential service disruption,* Define and manage the services and supervise its functioning within the defined standards (define and review KPIs, metrics and SLAs and oversee performance),* Coordinate the different experts needed in order to deal with incidents from level 2 and 3,* Manage escalations, crises and exceptional situations and define the emergency action plans, contracts (Technical, business and Legal aspects), and financial engagements* Participate in the selection of external suppliers as well as the outsourced services contracted, and follow-up on associated governance* Develop and maintain effective relationships and communication with internal users and/or external suppliers, comprehending and managing vendor* Produce documents and templates describing our services, and components to establish compliance with relevant documentation requirement; ensure they are valid and up to date and that functions and features are documented in an appropriate way,* Coordinate and/or manage the internal/external human resources.* Track and report on service metrics, preparing regular dashboards and executive reports.* Conducted incident and problem management processes related to Cloud and Managed Apps Domain.* Engaged with IT, security, and business teams to comprehend requirements and deliver enhancements.PROFILE REQUIREMENTSTechnical Skills* Bachelor's or Master's degree in Computer Science, Information Technology, or related field.* 7+ years experience in IT infrastructure, with at least 3 years in a team management role.* Experience managing multi-site or international teams is highly desirable.* Certification ITIL Foundation▪ Ability to work effectively with people in different zones/cultures▪ Proven ability to guide, motivate and develop Teams▪ Strong organization and communication skillsProfessional Skills▪ Able to manage multiple priorities and projects simultaneously▪ Rational mindset, able to resolve conflicts and work under pressure▪ Comfortable working in fast-paced, dynamic and international environment▪ Dedicated to delivering high-quality , reliable and secure IT services▪ Cybersecurity▪ High integrity and professionalism▪ Fluency in EnglishWhat's on OfferMarket range salaryOpportunities to work with a global organisation in the FMCG industry.Exposure to cutting-edge cloud technologies and tools.A dynamic and engaging work environment.Attractive holiday leave policies.Quote job refJN-022026-6953434Job summaryFunctionInformation TechnologySub SectorService DeliveryWhat is your area of specialisation?Technology & TelecomsLocationInternationalJob TypeTemporaryJob ReferenceJN-022026-6953434
