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This role involves Strategic HR Business Partnering. The responsibilities include looking after Headcount Planning, Talent mgt, Performance mgt, Capability development, ER & IR, Statutory Compliance, Emp Engagement, Factory Culture, HR Ops and HR Systems.
A key leader of the People Operations team leading the support strategy across the People Technology landscape.
Own and lead all large/complex transitions into the Bupa capability center, institutionalize service management, and create leadership-ready business packs for clients, HQ, and internal governance.Operationally strong, senior-stakeholder ready, and capable of running the engine when volumes scale.
The incumbent will serve as the strategic business and technical head responsible for the end-to-end lifecycle of ultra-luxury residential projects, including bespoke luxury bungalows, high-end villas, and multi-acre private estates/farmhouses, Manufacturing Units and Corporate Offices.
Lead the entire lending operations engine, covering onboarding, underwriting ops, disbursals, servicing, and collections, while driving process transformation and automation. This role is critical in scaling operations efficiently while maintaining strong customer experience and portfolio performance.
This role supports the Customer Success and Managed Services leadership team by driving analytics, governance reporting, and structured program coordination across key consulting client accounts. The position plays a critical role in enabling delivery excellence through data insights, client research, CSAT tracking, and cross-functional collaboration.
The Client Experience Operations role is a vital part of the Banking & Financial Services department, focusing on delivering seamless client interactions and operational efficiency. This position within the professional services and consultancy industry is based in Mumbai and requires excellent organizational and problem-solving skills.
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