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The D2C Head will lead the digital sales and marketing strategy for our FMCG and Consumer Durables products, while also overseeing our e-commerce platforms.
Lead and scale the E-commerce business, driving growth across marketplaces, quick commerce, and owned platforms. Responsible for P&L, performance optimisation, and customer experience.
This role is responsible for driving top-line growth, optimizing platform relationships, managing the online catalog, and improving the digital shelf presence across all partner platforms. You will play a critical role in scaling our marketplace business and shaping the online brand experience.
Building an annual plan, defining metrics and reporting, and driving sales and P&L on Blinkit, Instamart & Zepto, Amazon, Flipkart Minutes & other emerging online channels. ● Executing complete day to day business operations of digital channels (Marketplace & Quick Commerce) at each level: ○ On Platform Marketing ○ Inventory ○ Cataloging ○ Pricing ○ New Product Launches ○ Driving negotiations
Plays a critical role in ensuring large, complex clients maximize the value they get from the company's products. Act as the primary point of contact between the company and clients, aiming to deliver outstanding service, solve problems, and foster long-term relationships. CSM is both a technical expert and a relationship builder, ensuring that customers derive maximum value from their investments while driving customer satisfaction, retention, and growth.
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