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TA Leader (BPO Industry)

Mumbai Permanent View Job Description
Lead the HR setup and rapid scale-up of a Mumbai hub, driving high-volume hiring and end-to-end employee lifecycle in a BPO environment.Partner closely with leadership to build scalable HR systems and enable international business expansion.
  • Opportunity to build and lead a high-growth Talent Acquisition function
  • Direct exposure to business leadership and strategic decision-making

About Our Client

  • Our client is a global BPO and business services organization focused on customer experience, outsourcing and other areas.
  • The company is scaling its India operations as a strategic hub to support international expansion across key global markets.

Job Description

  • Drive end-to-end recruitment across voice, non-voice, operations, support and leadership roles.
  • Manage high-volume/bulk hiring to support rapid business growth.
  • Partner with stakeholders on workforce planning and hiring forecasts.
  • Build and lead the Talent Acquisition team as the function scales.
  • Develop sourcing strategies across portals, referrals, social media and vendors.
  • Ensure hiring targets, TAT, candidate experience, and quality-of-hire metrics are met.
  • Manage offer negotiations, compensation benchmarking, and onboarding coordination.
  • Track recruitment MIS, dashboards, and hiring analytics for data-driven decisions.
  • Oversee recruitment vendors, budgets and hiring efficiency initiatives.
  • Support employer branding and talent attraction programs

The Successful Applicant

    • Strong Talent Acquisition experience, within BPO, BPM, Contact Center or Shared Services environments.
    • Strong expertise in high-volume and bulk hiring, with a proven track record of meeting aggressive ramp-up targets.
    • Experience hiring across voice, non-voice, operations, support functions and leadership roles.
    • Ability to build and scale recruitment teams, processes, and sourcing channels from the ground up.
    • Strong stakeholder management skills, with experience partnering closely with business leaders on workforce planning.
    • Data-driven approach, with proficiency in recruitment analytics, MIS reporting, and hiring performance metrics.



What's on Offer

  • Competitive remuneration package.
  • Opportunity to work in a collaborative and professional environment
Quote job ref
JN-062026-7049308

Job summary

Function
Human Resources
Sub Sector
HR Director
What is your area of specialisation?
Business Services
Location
Mumbai
Job Type
Permanent
Job Reference
JN-062026-7049308

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.