Save Job Back to Search Job Description Summary Similar JobsWorld largest Shipping Container CompanyGerman based Logistics industry GCC Center in ChennaiAbout Our ClientThe organisation operates in Technology in Chennai.Job DescriptionKey responsibilitiesService reliability and resilienceOwn technical improvements to system stability, availability and performance.Define, monitor and maintain service level indicators (SLIs), service level objectives (SLOs) and error budgets. Use the results to agree reliability priorities with product and engineering teams.Help engineering and application teams define meaningful performance and service KPIs against agreed SLAs.Improve resilience through graceful degradation, timeouts and retries, circuit breakers, rate limiting and other appropriate failure controls.Establish capacity and performance baselines, scaling triggers and early warnings of saturation. Validate disaster recovery through failover and restore tests, with evidence against agreed recovery time and recovery point objectives (RTO/RPO).Incident response and problem management* Act as a senior technical lead during major incidents and P1/P2 incidents, driving diagnosis, containment, stabilization and restoration alongside Incident Management, which retains overall incident coordination.* Provide clear, factual technical updates and improve technical incident playbooks to support faster decisions and recovery.* Lead root cause analysis for runtime-related incidents and contribute technical evidence to other investigations. Facilitate blameless post-incident reviews and track technical corrective actions through to completion.* Work with Problem Management to analyze recurring incidents, maintain known error records and turn incident trends into permanent fixes.* Participate in a 24/7 on-call support model, including recovery outside normal business hoursThe Successful ApplicantWe're looking for someone who has:* At least 12 years of relevant experience in software engineering, production IT systems, platform engineering, DevOps or SRE; including 8+ years in SRE, reliability engineering or high-availability operations and at least 3 years of direct hands-on production reliability responsibility.* Experience in 24/7 production support, on-call rotations, high-severity troubleshooting, technical incident leadership, root cause analysis and blameless post-incident reviews.* Evidence of lasting reliability improvements that reduce repeat incidents and operational effort, not only incident response. Technical capability* Practical understanding of SLIs, SLOs, error budgets, actionable runbooks, alert quality, toil reduction, capacity management and disaster recovery validation.* Strong understanding of metrics, logs and distributed traces; alert design and tuning; and observability tools such as Datadog, Grafana/Prometheus, Dynatrace, ELK/Splunk or equivalent.* Experience with public cloud platforms, preferably AWS, plus containerised workloads and working knowledge of Docker, Kubernetes, service networking, load balancing and autoscaling.* Strong Linux administration, shell scripting and hands-on Python automation skills. Working knowledge of infrastructure as code or configuration management, such as Terraform or Ansible.* Ability to read and troubleshoot Java-based applications, including JavaBeans, JAR packaging and stack traces, and to investigate API-based microservices and integrations.* Working knowledge of CI/CD pipelines, deployment and rollback strategies, and resilience measures such as failure isolation, capacity baselining and recovery testing.What's on OfferSite Reliability Engineer role based in Chennai Technology Center.If this role fits your experience, you can apply for the role.Quote job refJN-112026-7140227Job summaryFunctionInformation TechnologySub SectorIT Support - Level 1/2What is your area of specialisation?Transport & DistributionLocationChennaiJob TypeTemporaryJob ReferenceJN-112026-7140227
