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Senior Technical Support Engineer

International Permanent View Job Description
The Senior Technical Support Engineer will provide expert repair, troubleshooting, application assistance, and technical support for industrial products, ensuring excellent customer service and operational efficiency. The role also involves technical training, warranty management, product demonstrations, and collaboration with internal teams to support continuous product improvement.
  • Build expertise in advanced industrial products.
  • Develop skills in troubleshooting, training, and customer support.

About Our Client

Our client is a well-established global industrial manufacturing organisation recognised for delivering high-quality engineering solutions and customer-centric products across multiple industries. The company places strong emphasis on technical innovation, service excellence, employee development, and long-term customer partnerships.

Job Description

  • Act as the technical subject matter expert for the company's product portfolio.
  • Provide troubleshooting and repair support to customers, distributors, and field personnel.
  • Monitor warranty claims and technical quality issues, ensuring timely resolution and reporting.
  • Coordinate with engineering and quality teams to drive corrective actions and product improvements.
  • Develop and maintain technical reference materials and documentation.
  • Conduct customer and internal technical training programmes, product demonstrations, and trials.
  • Support demo centre and laboratory activities when required.
  • Travel to customer sites to provide hands-on technical support, repair assistance, and training.

The Successful Applicant

We're looking for someone who has:

  • 4 to 6 years of experience in technical support, product service, lab/product development, sales support, or related industrial engineering functions.
  • Strong troubleshooting experience with electrical and automated equipment/products.
  • Experience in customer support and technical assistance is highly preferred.
  • Bachelor's degree in Mechanical Engineering or Electrical Engineering.
  • Strong knowledge of troubleshooting, repair, and maintenance of industrial equipment.
  • Proficiency in Microsoft Word, Excel, and PowerPoint.
  • Exposure to Electronics and PLC systems is desirable.
  • Ability to engage effectively with stakeholders across multiple organisational levels.
  • Training delivery experience and additional language skills would be advantageous.

What's on Offer

  • Exposure to advanced industrial products and technologies.
  • Opportunities for technical growth and skill development.
  • Customer-facing role with site visits and practical problem-solving exposure.



If this role matches your skills and interests, you're welcome to apply.

Quote job ref
JN-092026-7110966

Job summary

Function
Engineering & Manufacturing
Sub Sector
Service
What is your area of specialisation?
Industrial / Manufacturing
Location
International
Job Type
Permanent
Job Reference
JN-092026-7110966

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.