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Program Leader Employee Relations - GCC

Hyderabad Permanent View Job Description
Program Leader - Employee Relations will lead grievance management, disciplinary matters, performance improvement processes, and employee engagement initiatives while ensuring compliance with labor laws and company policies across multiple locations. The role involves managing a team of 7 ER professionals, partnering with business leaders, and driving a positive, high-performance employee experience at scale.
  • Own high-impact ER initiatives across India.
  • Shape culture and people decisions at scale.

About Our Client

Our client is a global leader in technology-enabled business services, leveraging advanced analytics, automation, and AI to help enterprise customers improve operational efficiency and business outcomes. With a workforce of over 30,000 employees globally and a strong presence in India, the organization offers a dynamic, large-scale environment where HR professionals can make a significant impact on employee experience, culture, and organizational growth.

Job Description

Grievance Management:

  • Serve as the primary point of contact for employee grievances.
  • Conduct thorough investigations into grievances in a timely manner.
  • Collaborate with relevant stakeholders to resolve grievances.
  • Maintain detailed records of all grievance cases and outcomes.



Disciplinary Case Management:

  • Manage the disciplinary process, ensuring compliance with company policies and legal requirements.
  • Conduct investigations into disciplinary issues, including interviews with involved parties.
  • Provide recommendations for disciplinary actions and ensure consistent application across the site.
  • Document all disciplinary cases and maintain confidentiality.



Performance Improvement:

  • Work with managers to identify employees who require performance improvement plans (PIPs).
  • Develop and implement PIPs in collaboration with managers and employees.
  • Monitor progress and provide ongoing support to employees on PIPs.
  • Evaluate the effectiveness of PIPs and make necessary adjustments.



Policy and Procedure Compliance:

  • Ensure all employee relations activities comply with company policies, procedures, and legal requirements.
  • Stay updated on relevant labor laws and regulations.
  • Provide training to managers and employees on employee relations policies and best practices.



Skip Connect / Focus Group Discussions:

  • Foster a positive work environment through effective communication and conflict resolution.
  • Conduct regular meetings with employees to address concerns and gather feedback.
  • Promote open door policy and ensure confidentiality with respect to the feedback shared.



Reporting and Analytics:

  • Prepare regular reports on employee relations activities and trends.
  • Analyze data to identify patterns and areas for improvement.
  • Provide insights and recommendations to senior management.



Team management:

  • Manage a team of 7 employees in Employee Relations across 3 locations.



Communication / Articulation:

  • Preparation of email/letter drafts
  • Participation in Leadership reviews/preparation of dashboards.

The Successful Applicant

Qualifications:

  • Bachelor's degree in Human Resources, Business Administration, or related field.
  • Minimum of 12 years of experience in employee relations or a similar role.
  • 6-7 years of experience in team management.
  • Strong knowledge of labor laws and regulations.
  • Excellent communication and interpersonal skills.
  • Ability to handle sensitive and confidential information with discretion.
  • Strong problem-solving and conflict-resolution skills.
  • Proficiency in HRIS (Workday or similar tools) and other relevant software.



Additional Information:

  • This role may require occasional travel to other sites.
  • The Employee Relations Lead must be able to work independently and as part of a team.

What's on Offer

  • Lead Employee Relations for a large, complex organization with visibility to senior leadership and the opportunity to influence culture at scale.
  • Manage a high-impact ER team while driving strategic people initiatives across multiple locations.



Quote job ref
JN-102026-7123211

Job summary

Function
Human Resources
Sub Sector
Employee Relations
What is your area of specialisation?
Technology & Telecoms
Location
Hyderabad
Job Type
Permanent
Job Reference
JN-102026-7123211

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.