Save Job Back to Search Job Description Summary Similar JobsPF & Gratuity includedMedical coverage includedAbout Our ClientA large organization operating in the FMCG industry, the company is known for its innovative approach to technology and to delivering efficient solutions. It consistently invests in advanced tools and technologies to enhance its operations and maintain its major position in the market.Job DescriptionMAIN SKILLS* Technical Chief will be taking care for a team of engineers* The role involves managing technical escalations, overseeing shift operations, ensuring adherence to SLAs, and driving cross-functional* The candidate will act as the technical authority for Packaging & Tools infrastructure, mentor team members, and ensure effective communication between clients, internal teams, and management.KEY ACTIVITIES & TASKS*Assist daily operations across production and non-production environments.* Manage and mentor a team of engineers, providing technical guidance, performance feedback, and career development.* Oversee shift schedules, work allocation, and ticket prioritization to ensure 24x7 operational continuity.* Handle L3-level troubleshooting for complex incidents.* Engage with other technology towers to resolve cross-domain technical issues.* Take high-severity (P1/P2) incident calls, communicate action plans, and ensure timely restoration of services.* Manage capacity planning and performance optimization.* Implement system upgrades, patching, and infrastructure improvements in compliance with IT policies.* Maintain accurate documentation including standard operating procedures (SOPs), RCA reports, and configuration details.* Prepare shift reports, operational dashboards, and performance summaries for management and clients.* Participate in client meetings, service reviews, and governance discussions.* Drive continuous improvement initiatives focusing on automation, efficiency, and service quality.PROFILE REQUIREMENTSTechnical SKills* Bachelor's degree in Computer Science, Information Technology, or related field.▪ 10+ years of experience in IT infrastructure▪ Experience multi-site or international is highly desirable.▪ Experience in complex environment▪ Troubleshooting , RCA▪ Good knowledge and experience with Microsoft EntraID and AD▪ Good knowledge with Microsoft MGraph▪ Good experience in scripting with PowerShell, Bash▪ Good knowldge of Endpoint Security and compliance▪ Good knowledge on Operating System like Win365, Windows Enterprise and LTSC, iOS, Android▪ Proven track record in core skills for Packaging & Tool Windows PSappDeployCertification :▪ MD-102 is a plus▪ Strong experience in scripting with PowerShell, Bash▪ Strong experience with packaging on Intune for Windows and MacOS▪ Packaging on Tanium is a strong plus▪ Strong experience with application deployment on Intune▪ Basic knowledge and experience with Microsoft HyperV▪ Proven ability to drive, motivate and develop Teams▪ Strong organization and communication skillsProfessional Skills▪ Ability to work effectively with people in different zones/cultures▪ Able to manage multiple priorities and projects simultaneously▪ Critical mindset, able to resolve conflicts and work under pressure▪ Comfortable working in fast-paced, dynamic and international environment▪Persistent to delivering high-quality , reliable and secure IT services▪ Cybersecurity▪ High integrity and professionalism▪ Fluency in English▪ Working during CET timesThe Successful ApplicantMAIN SKILLS* Technical Chief will be taking care for a team of engineers* The role involves managing technical escalations, overseeing shift operations, ensuring adherence to SLAs, and driving cross-functional* The candidate will act as the technical authority for Packaging & Tools infrastructure, mentor team members, and ensure effective communication between clients, internal teams, and management.KEY ACTIVITIES & TASKS*Assist daily operations across production and non-production environments.* Manage and mentor a team of engineers, providing technical guidance, performance feedback, and career development.* Oversee shift schedules, work allocation, and ticket prioritization to ensure 24x7 operational continuity.* Handle L3-level troubleshooting for complex incidents.* Engage with other technology towers to resolve cross-domain technical issues.* Take high-severity (P1/P2) incident calls, communicate action plans, and ensure timely restoration of services.* Manage capacity planning and performance optimization.* Implement system upgrades, patching, and infrastructure improvements in compliance with IT policies.* Maintain accurate documentation including standard operating procedures (SOPs), RCA reports, and configuration details.* Prepare shift reports, operational dashboards, and performance summaries for management and clients.* Participate in client meetings, service reviews, and governance discussions.* Drive continuous improvement initiatives focusing on automation, efficiency, and service quality.PROFILE REQUIREMENTSTechnical SKills* Bachelor's degree in Computer Science, Information Technology, or related field.▪ 10+ years of experience in IT infrastructure▪ Experience multi-site or international is highly desirable.▪ Experience in complex environment▪ Troubleshooting , RCA▪ Good knowledge and experience with Microsoft EntraID and AD▪ Good knowledge with Microsoft MGraph▪ Good experience in scripting with PowerShell, Bash▪ Good knowldge of Endpoint Security and compliance▪ Good knowledge on Operating System like Win365, Windows Enterprise and LTSC, iOS, Android▪ Proven track record in core skills for Packaging & Tool Windows PSappDeployCertification :▪ MD-102 is a plus▪ Strong experience in scripting with PowerShell, Bash▪ Strong experience with packaging on Intune for Windows and MacOS▪ Packaging on Tanium is a strong plus▪ Strong experience with application deployment on Intune▪ Basic knowledge and experience with Microsoft HyperV▪ Proven ability to drive, motivate and develop Teams▪ Strong organization and communication skillsProfessional Skills▪ Ability to work effectively with people in different zones/cultures▪ Able to manage multiple priorities and projects simultaneously▪ Critical mindset, able to resolve conflicts and work under pressure▪ Comfortable working in fast-paced, dynamic and international environment▪Persistent to delivering high-quality , reliable and secure IT services▪ Cybersecurity▪ High integrity and professionalism▪ Fluency in English▪ Working during CET timesWhat's on Offersalary ranging as per marketTemporary role with an opportunity to work in a large organization.Exposure to cutting-edge technology solutions in the FMCG industry.Healthy and innovative work environment in Shanghai Jing'An.Quote job refJN-022026-6953484Job summaryFunctionInformation TechnologySub SectorIT Project & Programme ManagementWhat is your area of specialisation?Technology & TelecomsLocationInternationalJob TypeTemporaryJob ReferenceJN-022026-6953484
