Save Job Back to Search Job Description Summary Similar JobsFrench Beauty Tech CompanyBe a part of fastest growing GCC.About Our ClientThe company is a large organization operating in the FMCG sector with a focus on Cosmetics and personal care products. It is renowned for its innovative approach to technology and commitment to delivering high-quality productsJob Description* Lead and support daily operations across production and non-production environments.* Manage and mentor a team of support engineers, providing technical guidance, performance feedback, and career development.* Oversee shift schedules, work allocation, and ticket prioritization to ensure 24x7 operational continuity.* Handle L3-level troubleshooting for complex incidents.* Collaborate with other technology towers to resolve cross-domain technical issues.* Lead high-severity (P1/P2) incident calls, communicate action plans, and ensure timely restoration of services.* Manage capacity planning and performance optimization.* Implement system upgrades, patching, and infrastructure improvements in compliance with IT policies.* Maintain accurate documentation including standard operating procedures (SOPs), RCA reports, and configuration details.* Prepare shift reports, operational dashboards, and performance summaries for management and clients.* Participate in client meetings, service reviews, and governance discussions.* Drive continuous improvement initiatives focusing on automation, efficiency, and service qualityThe Successful ApplicantA successful Modern Workplace - Tech Lead Data & Collab should have:▪ Bachelor's degree in Computer Science, Information Technology, or related field.▪ 7+ years of experience in IT infrastructure, with at least 3 years in a management or team lead role.▪ Experience multi-site or international is highly desirable.▪ Experience in complex environment▪ Troubleshooting , root cause analysis▪ Proven track record in core skills for Collaborative file storage (MS SharePoint Online, MS Teams File storage, MS Stream, AvePoint); Content Co - Creation (MS Forms, MS Whiteboard, MS Loop components, Klaxoon / Kahoot / Canva) , Project & Team Organization (MS Planner, MS Lists, MS Shift, Asana, Monday, Trello), People Connection (MS Viva Engage) Professional Competencies & skills▪ Ability to work effectively with people in different zones/cultures▪ Proven ability to lead, motivate and develop Teams▪ Strong organization and communication skills▪ Able to manage multiple priorities and projects simultaneously▪ Analytical mindset, able to resolve conflicts and make decisions under pressure▪ Comfortable working in fast-paced, dynamic and international environment▪ Commitment to delivering high-quality , reliable and secure IT services▪ Cybersecurity sensitivity▪ High integrity and professionalism▪ Fluency in English▪ Working during CET timesWhat's on OfferCompetitive salary.Opportunity to work in a large organization within the FMCG industry.Exposure to cutting-edge technologies and collaboration tools.A supportive and inclusive company culture.This is an excellent opportunity for professionals passionate about technology and collaboration in the Cosmetics & personal care sector. Interested candidates are encouraged to apply to be part of this exciting role in Hyderabad.Quote job refJN-022026-6947491Job summaryFunctionInformation TechnologySub SectorInfrastructure ManagementWhat is your area of specialisation?FMCG (Fast Moving Consumer Goods)LocationHyderabadJob TypeTemporaryJob ReferenceJN-022026-6947491
