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Lead Digital Products and Guest Technology | Gurgaon Based

Gurgaon Permanent View Job Description
This role is responsible for leading the strategy, roadmap, delivery, and continuous enhancement of customer-facing digital platforms, including mobile applications, web platforms, digital check-in/check-out solutions, and QR-based guest experiences. The position requires a blend of product management, technology, UX, analytics, stakeholder management, and digital transformation expertise to create seamless and scalable customer journeys
  • Lead the digital transformation of guest experiences
  • Own high-impact products at enterprise scale

About Our Client

Our client is one of India's leading luxury hospitality organisations with a strong presence across premium hotels and guest experiences. The company is investing significantly in digital innovation and technology-led transformation to enhance customer engagement, operational efficiency, and next-generation hospitality experiences.

Job Description

  • Own and drive the product roadmap for all customer-facing digital platforms and experiences.
  • Lead the enhancement of mobile applications, websites, PWAs, and digital service platforms.
  • Deliver integrated digital check-in and check-out capabilities, including identity verification, payments, and invoicing.
  • Manage QR-based guest experience platforms covering service requests, dining, reservations, concierge services, and feedback.
  • Collaborate with technology teams to implement scalable integrations across enterprise applications and customer platforms.
  • Champion UI/UX excellence and improve customer journeys, usability, accessibility, and adoption rates.
  • Use analytics and customer insights to drive continuous product improvement and business outcomes.
  • Manage vendors, implementation partners, budgets, delivery timelines, and cross-functional stakeholder relationships.



The Successful Applicant

  • 6 to 10 years of experience in Digital Product Management, Digital Platforms, Customer Experience, or Technology Delivery.
  • Proven track record of delivering large-scale customer-facing digital products.
  • Experience managing mobile applications, web-based platforms, and digital transformation initiatives.
  • Strong background in working with external technology vendors and implementation partners.
  • Industry exposure to hospitality, travel, airlines, retail, fintech, consumer internet, or similar sectors is preferred.

Technical Skills

  • Digital Product Management
  • Mobile App Platforms
  • Progressive Web Applications (PWA)
  • UI/UX Design Principles
  • APIs and System Integrations
  • Cloud Platforms
  • Payment Gateway Solutions
  • Customer Identity Management
  • Digital Analytics
  • Enterprise Architecture
  • Agile Product Delivery Methodologies
  • Knowledge of hospitality platforms (PMS, POS, CRM, Loyalty systems) is advantageous.

Education & Competencies

  • Bachelor's degree in Engineering, Technology, Computer Science, Information Systems, or related discipline is likely preferred.
  • Strong product-thinking and customer-centric mindset.
  • Excellent stakeholder management and communication skills.
  • Detail-oriented, execution-focused, and highly collaborative.
  • Ability to manage multiple strategic initiatives simultaneously and influence technology decisions.



Target Talent Pool Candidates from hospitality, travel, airline, e-commerce, fintech, digital consulting, or consumer technology companies who have led customer-facing digital products and transformation programmes would be particularly relevant for this opportunity.

What's on Offer

High-visibility role with ownership of digital products, technology roadmap, and guest experience innovation across a leading hospitality organisation

Quote job ref
JN-082026-7084339

Job summary

Function
Information Technology
Sub Sector
IT Project & Programme Management
What is your area of specialisation?
Leisure, Travel & Tourism
Location
Gurgaon
Job Type
Permanent
Job Reference
JN-082026-7084339

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.