Lead AI Engagement Specialist

We're looking for someone who has:

• 10+ years in product management, business or digital transformation, operations strategy, or top-tier consulting - with a track record of change that shipped and stuck, not recommendations that were accepted.
• Demonstrable ownership of product specifications or PRDs that engineering teams built from. We will ask to discuss one in detail.
• Strong process redesign capability. Lean, Six Sigma, service design or similar training is welcome; evidence of redesigned work in production matters more than certification.
• Business case and value modelling - comfort with baselines, unit economics, cost to serve and payback, and the intellectual honesty to model the downside.
• Data literacy: able to interrogate data, work with BI tooling, and define and track metrics that hold up to scrutiny.
• Working fluency in what current AI systems can and cannot do - retrieval, agents, hallucination and grounding, evaluation, human-in-the-loop, and cost. Enough to scope realistically with engineers and to push back on hype and on pessimism with equal confidence. Coding is not required.
• Change management and adoption experience with real end users, including users who did not ask for the change.
• Strong influence at senior levels without formal authority, and the standing to tell a function leader that their favourite idea is not the right first build.
• Excellent written communication - clear specifications, clear reasoning, clear status.
• Deep functional expertise in the business function this opening covers - the specific requirements are set out under "Functional depth" below.