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Journey Strategy Lead

Mumbai Permanent View Job Description
Lead and manage customer journey strategies for a logistics multi-national in Mumbai. Work on improving processes and ensuring smooth delivery of technology solutions.
  • Work with a major logistics MNC.
  • Exposure to high-impact projects across CX and AI.

About Our Client

A third-party logistics organisation based in Mumbai, operating in the supply chain industry.

Job Description

  • Develop and implement customer journey strategies.
  • Collaborate with technology teams to enhance service delivery.
  • Analyse customer data to identify areas for improvement.s.

The Successful Applicant

We're looking for someone who has:

  • Experience in customer journey planning or related fields.
  • Knowledge of technology solutions in transport and logistics.
  • Strong analytical and problem-solving skills.

What's on Offer

Competitive salary package.

Quote job ref
JN-082026-7092980

Job summary

Function
Analytics
Sub Sector
Marketing Analytics
What is your area of specialisation?
Transport & Distribution
Location
Mumbai
Job Type
Permanent
Job Reference
JN-082026-7092980

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.