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Head - Travel Operations | Luxury Lifestyle & Travel chain

Bangalore Urban Permanent View Job Description
Opportunity to design, and run a full-service travel function within a well-capitalised and reputable organisation. Reporting directly to senior leadership, the role carries full ownership of operational setup, supplier relationships, team build-out, and financial performance.
  • Candidates with 10+ yrs of exp. in International /Domestic travel management
  • Candidates with exp. of dealing with both clients and internal stakeholders

About Our Client

Our client is an established, internationally recognised lifestyle and travel organisation with a long-standing presence across multiple continents. With 3+ decades of experience they enjoy a silent leadership in their industry

Job Description

The role is meant to serve majorly 3 categories of customers - The groups members and patrons, Board and Leadership, and Sales & BD functions that require intense travel - both inter- and intra-Continent.Key Responsibilities

  • Establish and elevate full travel operations infrastructure, including IATA accreditation, BSP processes, and GDS integration
  • Lead airline contracting, commercial negotiations, and net fare agreements
  • Build and manage relationships with DMCs, ground operators, visa partners, and hotel suppliers
  • Design and deliver high-quality, customised travel itineraries for a premium customer base
  • Recruit, develop, and manage a lean, high-performing travel operations team
  • Define operational processes, SLAs, controls, and service standards
  • Work closely with internal technology and customer experience teams to embed travel services
  • Own P&L performance, including margins, volumes, and growth targets
  • Curate viable and experience-centric itineraries for all 3 segments of stakeholders.



Note: This role requires someone who has travelled the world or has an understanding of how travel itineraries impacts business decisions, perceptions and operational fatigue for stakeholders. This is NOT a travel desk role.

The Successful Applicant

An ideal candidate will come with 10-15 years of experience in OTAs, Internal Travel Desks of Large Organisations or related industries/functions.

  • Strong hands-on experience with GDS platforms (Amadeus and/or Sabre)
  • Solid exposure to IATA/BSP frameworks and airline commercial contracting
  • Exposure to luxury, bespoke or member-based travel models
  • Understanding of cultural, operational and trend-related aspects of other countries including airport connections, terminal change risks etc

What's on Offer

  • Leadership opportunity in an established brand
  • Opportunity to build and scale a service that can become a pillar of their core operation
  • Access to premium and loyal customer base
  • Great remuneration and global exposure
Quote job ref
JN-052026-7008972

Job summary

Function
Procurement & Supply Chain
Sub Sector
Planning
What is your area of specialisation?
Leisure, Travel & Tourism
Location
Bangalore Urban
Job Type
Permanent
Job Reference
JN-052026-7008972

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.