Head of Operations - Data Centers

Operations Excellence:

• Ensure zero-downtime, 100% SLA adherence and unrelenting customer focus across all data centres.
• Prepare and own operational budgets (capex & opex) for the function and drive optimization initiatives including continuous PUE improvements.
• Drive efficient capacity planning of assets and manage their lifecycle including replacement.
• Establish/ refine Standard Operating Procedures (SOP), MOP, EOP, Whitepapers/ best practices, and ensure strict compliance, fostering a culture of operational excellence.
• Lead Physical Security Team to ensure best in class security of all data centre sites as per defined processes.
• Work closely with EHS team to implement EHS policies & procedures, training and awareness.
• Responsible for implementation of various ISO standards (including ISO 27001, 9001, 20001, 22001, 45001 etc) and global certifications.
• Lead Cyber Security of the Data Centre Assets.
• Frontend the audits by internal/ external auditors to demonstrate the strong compliance and governance.
• Participate actively and lead by example in initiatives, programs and campaigns around, ESG, EHS, Cyber Security etc
• Responsible for risk management and mitigation as well as leading the response to crisis situations.
• Lead company's digitization journey to automate processes, improve predictability & optimize cost.
• Participate in vendor/ supplier selection process and manage their performance throughout the contract period.
• Plan and execute the rollout of operational teams, systems and vendors in new data centres. Ensure smooth handover from construction to operational phase of new data centres.

Customer / Stakeholder Management:

• Build and maintain excellent relationships with our key customers and external stakeholders including parent company, critical facility management partners, equipment suppliers.
• Responsible for leading QBRs and other operational reviews and audits with our customers
• Review and participate in new data centre design efforts by the Engineering Team and also support Construction Team in sharing customer/ market inputs
• Lead the customer solutioning functions for incoming customer configuration (e.g. white space fitouts, deployment planning, cross-connects)
• Collaborate with cross functional teams including Business Development, Products, Solutioning, Engineering, Construction, ESG, EHS, Finance & Compliances.

Team Management:

• Manage a large pool of distributed on-roll & off-roll teams and drive them to achieve key goals & priorities.
• Lead by example and inspire a culture of operational excellence through strategic and hands on leadership.