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Head - Operations & Curation of Experiences

Mumbai Permanent View Job Description
This leader will create memorable, distinctive, and scalable experiences that drive guest engagement, satisfaction, loyalty, and incremental revenue while ensuring seamless operational delivery across locations.
  • Strong Brand Reputation
  • Growth and Learning Opportunities

About Our Client

It is one of India's leading leisure hospitality and vacation ownership companies.

Job Description

  • Lead the overall strategy and development of guest experiences across multiple leisure destinations.
  • Design and curate unique experiences spanning adventure, wellness, culture, entertainment, lifestyle, and local immersion.
  • Create differentiated customer journeys that enhance brand value and guest engagement.
  • Identify emerging consumer trends and convert them into scalable experience offerings.
  • Establish operating frameworks, service standards, safety protocols, and governance models for consistent delivery.
  • Drive seamless execution of experience programs across multiple locations through strong operational leadership.
  • Own revenue growth, profitability, utilization, and business performance of the experiences portfolio.
  • Develop monetization strategies that increase ancillary revenues while improving customer satisfaction.
  • Collaborate with operations, sales, marketing, digital, customer experience, and loyalty teams to deliver integrated solutions.
  • Build strategic partnerships with experience providers, wellness brands, adventure operators, cultural organizations, and local experts.
  • Negotiate and manage partnerships to create business value and enhance customer offerings.
  • Drive innovation through new experience formats, digital enablement, personalization, and technology-led engagement.
  • Build scalable and replicable experience models across diverse destinations and formats.
  • Lead and develop high-performing teams while fostering a culture of innovation, accountability, and customer-centricity.

The Successful Applicant

  • 15+ years of relevant experience with at least 5-8 years in leadership roles.
  • Proven track record of building and scaling customer or guest experience businesses.
  • Strong experience managing complex multi-location operations.
  • Experience owning business performance and P&L outcomes.
  • Demonstrated success in launching and operationalizing new concepts at scale.



What's on Offer

  • A leadership role in Mumbai's hospitality and leisure industry.
  • Opportunities to create memorable guest experiences.
  • Competitive benefits and career growth potential.



If this sounds like the role for you, please apply.

Quote job ref
JN-072026-7064913

Job summary

Function
Sales
Sub Sector
Travel / Leisure / Hospitality
What is your area of specialisation?
Leisure, Travel & Tourism
Location
Mumbai
Job Type
Permanent
Job Reference
JN-072026-7064913

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.