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Head of Collection

India Permanent View Job Description
We are seeking an experienced Head of Collections & Legal to lead the end-to-end collections, recovery, NPA management, and legal functions for a growing Housing Finance Company. Reporting directly to the CEO, this role will be responsible for driving portfolio quality, improving recoveries, managing legal escalations, and leading a large pan-India team across multiple geographies.
  • Lead a pan-India collections and legal function
  • Drive portfolio performance and shape collections strategy

About Our Client

Our client is a well-established Housing Finance Company with a strong presence across India and an Assets Under Management (AUM) portfolio of approximately ₹2,800 crore. The organisation has built a reputation for serving underserved customer segments while maintaining strong portfolio quality, operational discipline, and sustainable growth.

Job Description

The Head of Collections & Legal will lead the organisation's collections strategy and legal recovery framework across India.

Key responsibilities include:

  • Driving end-to-end collections performance across current, delinquent, and NPA portfolios.
  • Developing and implementing collection strategies to improve recoveries and maintain portfolio quality.
  • Managing retail collections operations across multiple states and branches.
  • Leading legal recovery initiatives, SARFAESI proceedings, arbitration matters, and recovery litigation where applicable.
  • Monitoring delinquency trends, bucket movement, roll rates, and collection effectiveness.
  • Partnering with business, credit, risk, and operations teams to minimise portfolio stress.
  • Managing a team of approximately 130 employees through 6 direct-report State Heads.
  • Establishing governance frameworks, collection controls, agency management practices, and regulatory compliance standards.
  • Driving performance through data-led decision-making, portfolio analytics, and field recovery strategies.
  • Ensuring adherence to regulatory guidelines and customer-centric collection practices.



The Successful Applicant

Profile of the Successful ApplicantExperience

  • 15+ years of experience in collections, recoveries, and legal functions within retail lending.
  • Minimum 3 to 4 years of experience in a Housing Finance Company (HFC) is mandatory.
  • Proven track record of managing delinquency, NPA reduction, and large-scale recovery operations.
  • Experience leading pan-India collections teams and multi-location operations.
  • Prior experience in relatively lean or mid-sized organisations would be highly preferred.
  • Experience managing legal recovery processes, enforcement actions, and collection agencies.



Technical & Functional Expertise

  • Strong understanding of:
    • Retail collections and recovery management
    • NPA control and resolution strategies
    • Housing finance portfolios
    • Legal recoveries and litigation management
    • SARFAESI Act and related recovery mechanisms
    • Portfolio analytics and collections MIS
    • Agency and field collections management
    • Regulatory and compliance requirements within lending businesses



Leadership Requirements

  • Demonstrated experience managing large teams through multiple layers of leadership.
  • Strong stakeholder management and decision-making capabilities.
  • Ability to balance customer outcomes, portfolio performance, and regulatory compliance.
  • Commercially driven with a hands-on approach to collections leadership.
  • Strong problem-solving and execution skills in a high-growth environment.



Education

  • Graduate degree required.
  • Postgraduate qualification (MBA/PGDM or equivalent) preferred.



What's on Offer

  • Opportunity to lead a key function in the organisation.
  • Challenging and rewarding role in the housing sector.
  • Scope to develop and implement impactful strategies.



If this sounds like the role for you, please apply.

Quote job ref
JN-082026-7084281

Job summary

Function
Banking & Financial Services
Sub Sector
Finance
What is your area of specialisation?
Financial Services
Location
India
Job Type
Permanent
Job Reference
JN-082026-7084281

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.