Group Lead, Payroll & HR Business Services

Key Responsibilities

1. Global Payroll & HR Ops Delivery

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Lead end-to-end global payroll operations across regions (multi-country exposure)

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Ensure accurate, timely payroll processing, statutory compliance, and reporting

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Oversee HR transactional services including employee lifecycle, documentation, and queries

2. Process Excellence & Transformation

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Drive standardization and centralization of payroll & HR processes across GCC

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Identify opportunities for automation, digitalization, and continuous improvement

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• Leverage tools such as Workday and HR systems to improve efficiency and accuracy

3. Governance, Compliance & Risk Management

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Ensure adherence to global payroll compliance, taxation, and audit requirements

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Manage internal and external audits, controls, and data accuracy

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Mitigate risks related to payroll errors, statutory non-compliance, and data privacy

4. Stakeholder & Vendor Management

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Partner with global HR leaders, finance teams, and regional stakeholders

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Manage payroll vendors and ensure SLA adherence and service delivery excellence

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Act as a trusted advisor on payroll operations, compliance, and process improvements

5. Team Leadership & Capability Building

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Lead a team of payroll and HR operations professionals

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Build a high-performance, process-driven team culture

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Drive team capability in global payroll, compliance, and HR systems

6. Service Delivery & Employee Experience

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Ensure high-quality employee experience for payroll and HR services

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Improve turnaround time, query resolution, and service efficiency

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Monitor and enhance service KPIs (accuracy, timeliness, SLA adherence)

7. Analytics & Reporting

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Deliver payroll dashboards and insights to leadership

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Track metrics such as payroll accuracy, processing timelines, compliance adherence, and service efficiency

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Use data to drive decision-making and continuous improvement initiatives