GM (Customer Experience)- Interiors || RE Developer|| Delhi

1. Core Interior Design

• To oversee and review ID of projects and work towards creating amenities in that space relevant to the audience: Office / Mall visitor
• Critical review of the ID presentations with recommendations
• Create amenities for the product richness and aspiration for the product

2. Strategy & Inhouse Capability Building -

• Create original experience concepts (sensory standards, art strategy, wayfinding philosophy, hospitality protocols) without dependency on external consultants.
• Build reusable internal toolkits: brand customer experience guidelines, design templates, audit frameworks, training modules.
• Decide what to outsource (e.g., fragrance formulation, app development) vs. keep inhouse (concept design, journey mapping, content programming)

3. Physical Experience Design -

• Develop and enforce portfolio-wide sensory standards (signature fragrance, music playlists, lighting warmth).
• Own art-in-architecture strategy - curate rotating sculptures, murals, digital art installations inhous
• Design furniture, biophilia, and layouts for common areas (pantries, breakout zones, atriums).

4. Service & Human Experience

• Set uniform and grooming standards for facility staff, concierge, security.
• Create hospitality training modules (delivered by internal team or low-cost partners).
• Run frictionless tenant onboarding experiences and feedback systems.

5. Unloved Spaces" Remediation: Audit and retrofit dead spaces (parking, loading docks) into experiential zones.