Back to search

GM Commercial Operations - Tirunelveli

Tirunelveli Permanent View Job Description
An exciting opportunity for an experienced sales administration leader to oversee commercial operations, order management, customer service, logistics coordination, and team performance within a leading manufacturing organisation. The role offers significant exposure to strategic business planning, customer relationship management, and operational excellence.
  • Lead a critical commercial operations function in a growing industry
  • Drive business impact through strategy, logistics, and team leadership

About Our Client

Our client is a well-established manufacturing organisation operating within the paper, packaging, and industrial products sector. With a strong market presence and a commitment to operational excellence, the company serves a broad portfolio of B2B customers across multiple industries.

Job Description

  • Lead and manage the sales administration function, ensuring smooth execution of the order-to-delivery process.
  • Oversee order validation, pricing calculations, ERP system management, and commercial documentation.
  • Coordinate closely with production, logistics, warehouse, and supply chain teams to ensure timely deliveries and customer satisfaction.
  • Manage key customer relationships and act as the internal point of contact for commercial accounts.
  • Handle customer claims, dispute resolution, invoicing, compliance documentation, and payment follow-up activities.
  • Lead, coach, and develop a high-performing sales administration and CRM team.
  • Monitor team performance, establish targets, and drive operational efficiency improvements.
  • Analyse market trends and business performance, providing strategic insights and recommendations to senior leadership.
  • Support pricing, commercial planning, forecasting, and business growth initiatives.

The Successful Applicant

  • Bachelor's degree in Business, Marketing, Supply Chain, or a related discipline; MBA preferred.
  • 15+ years of experience in sales administration, commercial operations, customer service, or related functions within a manufacturing environment.
  • Prior exposure to paper, packaging, industrial manufacturing, or process-driven industries is highly desirable.
  • Strong understanding of order management, logistics coordination, inventory planning, and customer account administration.
  • Advanced proficiency in ERP systems, CRM platforms, and MS Excel.
  • Proven leadership capabilities with experience managing and developing teams.
  • Excellent stakeholder management, communication, analytical, and problem-solving skills.
  • Ability to thrive in a fast-paced environment and manage multiple priorities effectively.

What's on Offer

  • Opportunity to lead a key commercial operations function within a growing business.
  • Significant exposure to cross-functional leadership and strategic decision-making.
  • Collaborative and performance-driven working environment.
  • Attractive compensation package and long-term career growth opportunities.
  • Chance to make a tangible impact on customer satisfaction and operational excellence.
Quote job ref
JN-082026-7079579

Job summary

Function
Sales
Sub Sector
Technical / Industrial
What is your area of specialisation?
Industrial / Manufacturing
Location
Tirunelveli
Job Type
Permanent
Job Reference
JN-082026-7079579

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.