General Manager - HR Operations | GCC

HR Operations Leadership

• Lead the end-to-end HR Operations function, ensuring efficient, scalable, and compliant processes.
• Develop and implement operational strategies, policies, SOPs, and governance frameworks aligned with business objectives.
• Drive continuous improvement initiatives, automation, digitization, and process standardization across HR operations.
• Establish and monitor SLAs, KPIs, operational metrics, and service delivery excellence.

Payroll Management

• Oversee monthly payroll processing ensuring 100% accuracy, compliance, and timely disbursement.
• Partner with payroll vendors, finance, tax, and compliance teams to ensure seamless payroll execution.
• Ensure compliance with statutory deductions including PF, ESI, PT, TDS, gratuity, bonus, and labor regulations.
• Manage payroll audits, reconciliations, statutory filings, and reporting requirements.

Employee Lifecycle Management

• Own and manage the complete employee lifecycle from hire to retire.
• Ensure accurate employee data management and transactions across new hires, promotions, transfers, compensation changes, organizational changes, leave management and separation processing.
• Drive process efficiencies through workflow automation and governance.

Onboarding & Employee Experience

• Design and manage seamless onboarding programs for new employees.
• Ensure completion of joining formalities, documentation, background verification, induction, system access, and policy compliance.
• Collaborate with Talent Acquisition, IT, Admin, and Business Leaders to deliver a superior onboarding experience.

Offboarding & Separation Management

• Manage end-to-end employee separation processes.
• Ensure accurate full-and-final settlements, exit documentation, compliance clearances, and asset recovery.
• Monitor attrition trends and separation metrics while partnering with HRBP teams on process improvements.

Oracle HCM Administration

• Act as the functional leader for Oracle HCM operations.
• Manage employee records, workflows, approvals, reporting, system audits, and data integrity.
• Partner with HRIS and technology teams to implement enhancements, integrations, and process automation.
• Drive adoption of self-service and manager-service capabilities.

Compliance & Governance

• Ensure full compliance with applicable labour laws, statutory regulations, and internal governance requirements.
• Lead compliance audits and risk assessments.
• Maintain statutory registers, documentation, contractual compliance, and HR record management.
• Partner with legal, finance, and audit teams on regulatory matters.

HR Shared Services & Backend Operations

• Oversee HR administration and backend operations supporting the employee population.
• Establish robust service delivery models and operational controls.
• Drive operational excellence through Lean, Six Sigma, and process optimization methodologies.
• Ensure high-quality employee support through ticketing and case management processes.

People Leadership

• Build, mentor, and lead high-performing HR Operations teams.
• Foster a customer-centric and compliance-focused culture.
• Drive capability building, succession planning, and performance management within the function.