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Director of Professional Services l SAAS l Series C l Gurgaon

Gurgaon Permanent View Job Description
We are seeking an experienced Director of Professional Services to lead our Technical Account Management and Professional Services functions. This role is ideal for a technically strong leader who thrives in customer‑facing environments and has a track record of scaling service teams in a SaaS organisation.
  • Must have managed TAM and PS functions
  • Must come from a strong technical background

About Our Client

Our client is a late stage Series C SAAS organisation, catering to enterprise clients and backed by marquee investors.

Job Description

  • Lead, mentor, and scale a high-performing Professional Services and TAM organisation.
  • Own delivery excellence for implementations, technical onboarding, integrations, and solution customisation.
  • Act as the senior technical escalation point for strategic customers.
  • Engage directly with clients to understand technical requirements, architectural constraints, and integration needs.
  • Partner with Sales, Product, Customer Success, and Engineering to ensure smooth transitions, solution feasibility, and customer alignment.
  • Build repeatable delivery frameworks, methodologies, and best practices to enhance time‑to‑value.
  • Oversee resource planning, project governance, forecasting, and utilisation.
  • Drive customer satisfaction, retention, and expansion through high‑quality technical engagement.
  • Establish KPIs and operational metrics for service delivery and team performance.
  • Contribute to strategic planning, product feedback loops, and organisational scaling.

The Successful Applicant

A successful Director of Professional Services should have:

  • 10-15+ years of experience in Professional Services, Technical Account Management, or similar functions within a SaaS or enterprise tech environment.
  • Strong technical background-experience with cloud platforms, APIs/integrations, enterprise architectures, and complex deployments.
  • Proven experience leading multi-disciplinary technical teams (TAMs, consultants, implementation engineers, etc.).
  • Exceptional client-facing communication skills with the ability to engage at both technical and executive levels.
  • Demonstrated success driving enterprise implementations and solving complex customer challenges.
  • Strong operational mindset-comfortable with forecasting, planning, processes, and delivery governance.
  • Ability to work cross-functionally and influence outcomes across Sales, Product, and Engineering.
  • A passion for building teams, improving processes, and delivering high-value customer outcomes.

What's on Offer

  • Work with a highly seasoned leadership team
  • Wealth creation opportunities
Quote job ref
JN-032026-6964210

Job summary

Function
Consultancy, Strategy & Change
Sub Sector
IT Consulting
What is your area of specialisation?
Technology & Telecoms
Location
Gurgaon
Job Type
Permanent
Job Reference
JN-032026-6964210

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.