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Director HR

Mumbai Permanent Work from Home or Hybrid View Job Description
The role is responsible for leading a team that delivers exceptional customer service aligned to the HR Service Catalogue through continuously improving internal processes and ensuring consistent, responsive, and cost-effective service delivery. The leader will build and maintain a scalable HR infrastructure that supports operational efficiency and accuracy across all HR transactions.
  • Key role to build the HR Shared Services team
  • Opportunity to be associated with one of the renown names in the industry

About Our Client

Our client is an American MNC in multiple businesses.

Job Description

The following are the primary focus areas:

Strategic Leadership

*Bring a strong regional perspective to the development and execution of the global HR Shared Services strategy and roadmap

*Ensure alignment with enterprise strategy, culture, and workforce priorities

*Support the evolution and maturity of the HR operating model within the regionService Delivery & Operations

*Lead Tier 1 to Tier 3 HR Shared Service team members to deliver consistent, high-quality services aligned with the Global Service Catalogue and Standard Work

*Ensure accurate, compliant, and timely processing of HR transactions and requests

*Drive operational efficiency, scalability, and service excellence across the region Global Service Catalogue & Process Excellence

*Contribute to the development and continuous enhancement of the Global Service Catalogue based on regional insights

*Partner with Global Process Owners (GPOs) to drive process harmonization, standardization, and optimization

*Lead implementation and continuous improvement of enterprise HR processes

*Contribute to strategic initiatives that support India's growth and operational excellence objectives.Continuous Improvement & Innovation

*Identify and implement automation and AI-driven opportunities to improve efficiency, accuracy, and employee experience

*Champion a culture of continuous improvement using data, insights, and best practices

*Drive innovation to enhance agility and scalability of HR service deliveryPerformance Management

*Embed enterprise-wide HR Shared Services KPIs and SLAs within the regional team

*Establish robust governance, reporting, and performance management mechanisms

*Drive accountability through data-driven decision-making and continuous improvement initiativesPeople Leadership

*Build, lead, and develop a high-performing regional Shared Services team

*Provide ongoing coaching, feedback, and development opportunities

The Successful Applicant

  • Minimum of 15 years progressive HR experience; minimum five years as a people manager and experience leading within an HR Shared Services organization in a multi-national, matrixed environment
  • Bachelor's degree (Masters preferred) in HR, Business, Industrial Relations, Organizational Development or related field
  • Associate-centric with strong stakeholder management skills
  • Strategic and analytical, capable of making data-driven decisions and recommendations
  • Continuous improvement-oriented
  • Experience working within an HR knowledgebase and case management solution and other applications, such as Workday
  • Ability to work in a fast-paced and dynamic environment, managing multiple priorities at any one time
  • Experience in building and scaling teams, including capability development and talent management.



What's on Offer

Remote working opportunity as Director HR for Shared Services with one of the leading names in the industry.

Quote job ref
JN-082026-7092970

Job summary

Function
Human Resources
Sub Sector
HR Director
What is your area of specialisation?
Industrial / Manufacturing
Location
Mumbai
Job Type
Permanent
Job Reference
JN-082026-7092970
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.