Cloud & Managed Apps -Tech Lead Cloud Infrastructure

JOB DESCRIPTION

* Technical Lead will be responsible for leading a team of engineers

* The role involves managing technical escalations, overseeing shift operations, ensuring adherence to SLAs, and driving cross-functional collaboration.

* The individual will act as the technical authority for Cloud infrastructure, mentor team members, and ensure effective communication between clients, internal teams, and management.

* Will define monitoring metrics with his/her team of engineers, will ensure reporting follows the requirements/KPIsKEY SKILLS

* Lead and support daily operations across production and non-production environments.

* Oversee shift schedules, work allocation, and ticket prioritization to ensure operational continuity.

* Handle L3-level troubleshooting for complex incidents.

* Collaborate with other technology towers to resolve cross-domain technical issues.

* Lead high-severity (P1/P2) incident resolution calls, communicate action plans, and ensure timely restoration of services.

* Implement upgrades and infrastructure improvements in compliance with IT policies.

* Maintain accurate documentation including standard operating procedures (SOPs), RCA reports, and configuration details.

* Prepare shift reports, operational dashboards, and performance summaries for management and clients

* Participate in client meetings, service reviews, and governance discussions.

* Drive continuous improvement initiatives focusing on automation, efficiency, and service quality.

* Managing build according to LLD/Security rules/policies

* DevOps: code review, code contribution

* Definition of monitoring metrics

* Lead incident response and resolution efforts for critical issues within the Cloud and Managed Applications scope, ensuring timely case creation, effective escalation, and continuous stakeholder communication.PROFILE REQUIREMENTS

Technical Competencies

* Bachelor's degree in Computer Science, Information Technology, or related field.

▪ 10+ years of experience in IT infrastructure

▪ Experience multi-site or international is highly desirable.

▪ Experience in complex environments

▪ Troubleshooting , root cause analysis

▪ Proven track record overseeing AWS, Azure,

▪ Certification : Azure : Strongly Preferred / AWS: good to have

▪ DevOps

▪ Technical proficiency across key technologies: Comprehensive expertise and hands-on experience with a wide array of core technologies, including:

*Cloud & Virtualization: compute, storage, network, hybrid infrastructure (Azure Local), hypervisor (VMware), vSAN

*Automation & Scripting: Python, PowerShell, Terraform

*Monitoring & Logging: Splunk

*DevOps & CI/CD: Azure DevOps

*Identity Management: Azure Entra IDProfessional Competencies & skills

▪ Ability to work effectively with people in different zones/cultures

▪ Proven ability to lead, motivate and develop Teams

▪ Strong organization and communication skills

▪ Able to manage multiple priorities and projects simultaneously

▪ Cybersecurity sensitivity

▪ Analytical mindset, able to resolve conflicts and make decisions under pressure

▪ Comfortable working in fast-paced, dynamic and international environment

▪ Commitment to delivering high-quality, reliable and secure IT services

▪ High integrity and professionalism

▪ Fluent in English