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Client Experience Operations

Mumbai Permanent View Job Description
The Client Experience Operations role is a vital part of the Banking & Financial Services department, focusing on delivering seamless client interactions and operational efficiency. This position within the professional services and consultancy industry is based in Mumbai and requires excellent organizational and problem-solving skills.
  • Global Fund
  • Higher than industry level compensation, work culture

About Our Client

The hiring organization is a well-established professional services consultancy known for its expertise in the Banking & Financial Services sector. It operates as part of a large organization, providing comprehensive solutions to support client success.

Job Description

  • Ensure smooth and efficient client onboarding processes in the Banking & Financial Services domain.
  • Manage investor queries for funds and large institutional investors.
  • Coordinate and streamline client communication to enhance satisfaction and retention.
  • Monitor and improve operational workflows to ensure compliance with industry standards.
  • Collaborate with internal teams to address client queries and resolve issues promptly.
  • Maintain accurate records of client interactions and ensure data integrity.
  • Analyse client feedback and generate actionable insights for service improvement.
  • Support the development and implementation of client-focused strategies.
  • Prepare detailed reports and presentations for stakeholders.

The Successful Applicant

A successful Client Experience Operations professional should have:

  • A degree in business administration, finance, or a related field.
  • Experience in the professional services or consultancy industry, particularly in the Banking & Financial Services sector.
  • Proficiency in client relationship management and operational processes.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal abilities.
  • Familiarity with industry compliance and regulatory requirements.

What's on Offer

  • A permanent opportunity in a reputed fund
  • Competitive salary and comprehensive benefits package.
  • Opportunity to work in the Banking & Financial Services department in Mumbai.
  • Exposure to challenging and rewarding professional services projects.
  • Supportive and collaborative work culture.



If you are ready to take on this exciting role in the professional services industry, apply today to join our team in Mumbai!

Quote job ref
JN-032026-6983423

Job summary

Function
Banking & Financial Services
Sub Sector
Banking Operations
What is your area of specialisation?
Financial Services
Location
Mumbai
Job Type
Permanent
Job Reference
JN-032026-6983423

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.