Back to search

CHRO | Luxury Retail | HYD

Hyderabad Permanent View Job Description
CHRO role leading HR for a fast-growing, promoter-led luxury retail company in Hyderabad focused on driving frontline productivity, reducing attrition, strengthening execution, and enabling large-scale store expansion while building future ready people systems and employer brand.
  • transformation role with direct promoter visibility
  • opportunity to build and scale HR for a luxury retail business

About Our Client

We are working on a confidential mandate with a fast-scaling luxury retail organization headquartered in Hyderabad, operating a strong and profitable business (₹5000 Cr revenue) with an aggressive domestic and global expansion roadmap.

The organization currently operates 50+ stores across South India and international markets (including the US) and is in a critical phase of transformation with:This is a high-impact, front-line CHRO role in a promoter-driven setup where people strategy will directly influence business scalability & store productivity.

Job Description

The organization is at an inflection point-while strong processes exist (including systems like ADP payroll), execution rigor, workforce productivity, and HR visibility require significant strengthening.

Key challenges include:

  • High attrition across frontline workforce, with competitive pull from peers
  • Need to stabilize HR leadership
  • Strengthen employer brand and internal HR credibility
  • Drive alignment within a promoter-led, high-velocity decision-making environment



The incoming CHRO will be expected to bring structure, discipline, and retail-led HR excellence, while operating with strong business alignment.

Key Responsibilities1. Workforce Strategy & Retail Productivity

  • Rebalance org structure toward sales-heavy workforce (70:30 model)
  • Drive frontline hiring scale-up across stores and geographies
  • Build store productivity, performance management, and incentive frameworks



2. Attrition & Talent Stability

  • Design and execute retention strategies for high-churn frontline roles
  • Benchmark against competition and improve employee value proposition (EVP)



3. HR Operations & Execution Excellence

  • Strengthen execution rigor on existing HR processes and systems
  • Bring discipline in areas like payroll governance, compliance, and HR ops delivery
  • Ensure scalability for IPO-readiness and multi-geo operations



4. Employer Branding & HR Visibility

  • Significantly improve HR visibility internally and externally
  • Build a strong employer brand in competitive luxury retail talent markets



5. Leadership & Culture Alignment

  • Act as a strong cultural anchor in a promoter-driven business
  • Enable leadership alignment and stability after multiple HR leadership transitions
  • Drive a performance-oriented yet culturally aligned organization



6. Expansion Enablement

  • Partner business on rapid store rollouts across South India and US markets
  • Build scalable frameworks for franchise and COCO models



The Successful Applicant

A successful CHRO should have:Must-Have:

  • 15+ years of experience in retail-heavy organizations
  • Background in structured, process-driven environments
  • Proven track record in scaling frontline-heavy organizations
  • Strong exposure to multi-location retail operations and high-volume hiring



Critical Success Factors:

  • Ability to operate in a promoter-driven, fast-paced environment
  • Strong focus on execution over design
  • Demonstrated success in reducing attrition and improving field productivity
  • High stakeholder management and influence with founders/promoters



Additional Preferences:

  • Experience in luxury / premium retail
  • Strong understanding of South India talent landscape
  • Telugu language capability is strongly preferred

What's on Offer

Why This Role?

  • Direct influence on business performance via retail workforce excellence
  • Ownership of large-scale transformation across hiring, culture, and productivity
  • Exposure to domestic and international expansion journeys



Quote job ref
JN-062026-7034777

Job summary

Function
Human Resources
Sub Sector
HR Director
What is your area of specialisation?
Retail
Location
Hyderabad
Job Type
Permanent
Job Reference
JN-062026-7034777

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.