Back to search

Business Partner IT

Bangalore Permanent View Job Description
As Business Partner - IT Digital Experience, you will bridge business and technology, partnering with Sales, Service, and functional leaders to drive strategic digital transformation initiatives. The role combines business consulting, digital roadmap ownership, stakeholder management, and end-to-end delivery leadership to implement scalable technology solutions, improve operational efficiency, enhance user experience, and deliver measurable business outcomes.
  • Lead enterprise-wide digital transformation across Sales and Service.
  • Shape multi-year technology roadmaps with senior leadership .

About Our Client

Our client is a renowned consumer-facing organization recognized for its market leadership, innovation, and customer-centric approach. With a focus on accelerating digital transformation across its sales, service, supply chain, and omnichannel ecosystem, the organization is seeking a digital leader to drive business-value-focused technology initiatives and shape the next phase of its digital roadmap.

Job Description

  • Partner with business stakeholders to understand strategic priorities, business challenges, and capability gaps, translating them into scalable digital solutions and transformation roadmaps.
  • Act as a trusted advisor to business leaders, driving process improvements and digital enablement initiatives aligned with organizational goals.
  • Own and manage the digital product roadmap for Sales, Service, and customer experience-related business functions.
  • Lead end-to-end delivery of digital initiatives, from requirement gathering and solution definition through implementation, deployment, and adoption.
  • Drive Agile delivery practices, ensuring effective management of scope, timelines, budgets, dependencies, risks, and outcomes.
  • Collaborate with technology, architecture, and business teams to develop scalable, sustainable, and business-aligned solutions.
  • Establish and monitor key performance indicators to measure adoption, user experience, operational efficiency, and business value realization.
  • Build strong partnerships across functions to facilitate decision-making, stakeholder alignment, and successful execution of cross-functional initiatives.
  • Identify opportunities for process simplification, service enhancement, and continuous improvement across the digital ecosystem.
  • Provide governance, progress tracking, and regular updates on transformation initiatives and roadmap delivery.

The Successful Applicant

A successful Business Partner IT should have:

  • 10+ years of experience in IT Business Partnering, Digital Transformation, Business Technology, Enterprise Applications, or Large-Scale Program Delivery.
  • Proven experience partnering with Sales, Service, Supply Chain, Customer Experience, or Commercial business functions to drive technology-enabled transformation.
  • Experience within consumer products, consumer durables, retail, manufacturing, or other distribution-led businesses; consulting experience serving these sectors is also highly relevant.
  • Strong track record of defining digital roadmaps and leading enterprise-wide technology initiatives from business case through implementation and value realization.
  • Experience delivering CRM, Sales, Service, Omnichannel, Supply Chain, or customer-facing digital solutions.
  • Strong stakeholder management skills with the ability to influence senior business leaders and drive cross-functional alignment.
  • Demonstrated success in change management, user adoption, process improvement, and business outcome delivery.
  • Engineering/IT degree required; MBA preferred.

What's on Offer

  • Opportunity to lead enterprise-wide digital transformation initiatives with significant business visibility and impact.
  • Strategic partnership with senior business and technology leaders to shape the future digital roadmap of the organization.
  • Ownership of high-impact digital products and transformation programs across Sales and Service functions.
  • Exposure to large-scale business transformation, customer experience modernization, and emerging digital technologies.
  • Collaborative and growth-oriented environment that encourages innovation, continuous improvement, and leadership development.
  • A challenging and rewarding role with broad stakeholder engagement and enterprise-wide influence.
Quote job ref
JN-072026-7053713

Job summary

Function
Information Technology
Sub Sector
IT Business Analysis
What is your area of specialisation?
FMCG (Fast Moving Consumer Goods)
Location
Bangalore
Job Type
Permanent
Job Reference
JN-072026-7053713

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.