Back to search

Associate Director- HR Ops - Revenue Cycle Management (RCM)

Mumbai Permanent View Job Description
Lead end‑to‑end HR Operations for a 2,600+employee, multi‑site organization, owning the full employee lifecycle, payroll accuracy, HRIS (Darwinbox) and statutory compliance.It requires a hands‑on operations leader who can drive process excellence, data integrity and team performance in a high‑volume BPO/BPM‑style environment.
  • Lead end‑to‑end HR Operations at scale
  • Work with a global player with strong India presence

About Our Client

This is an opportunity to work with a large healthcare services company specializing in Revenue Cycle Management (RCM) and related back-office solutions for physician groups and healthcare practices.

Job Description

  • Lead end‑to‑end HR Operations across multi‑site locations.
  • Manage the full employee lifecycle: onboarding → HRIS updates → exits → FnF.
  • Ensure strict SLA/TAT adherence and high‑quality employee service delivery.
  • Own HRIS (Darwinbox) configuration, data governance, reporting, and dashboards.
  • Oversee monthly payroll accuracy, compensation cycles and benefits administration.
  • Ensure 100% statutory compliance and audit‑ready processes across all sites.
  • Drive strong internal controls, SOPs and continuous process improvements.
  • Lead, mentor and develop the HR Ops team, manage key HR vendors effectively.



The Successful Applicant

  • A seasoned HR Operations leader with 10-15 years of experience managing large, multi‑site workforces (2,000-3,000 employees) in BPO/BPM/IT/ITeS/Healthcare RCM environments.
  • Someone with deep expertise in payroll, HRIS (especially Darwinbox), statutory compliance and data governance, who can deliver flawless operational execution with strong SLA discipline.



What's on Offer

  • Opportunity to work in a large organization in the business services sector.
  • Career growth opportunities in a leadership role.
Quote job ref
JN-122025-6903848

Job summary

Function
Human Resources
Sub Sector
HR Shared Services
What is your area of specialisation?
Healthcare Providers
Location
Mumbai
Job Type
Permanent
Job Reference
JN-122025-6903848

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.