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Associate Client Experience Operations

Bangalore Permanent View Job Description
We are looking for an Associate candidate to join our Client Experience Operations team. Main responsibility is to ensure that we provide high quality service to clients. We interact with several stakeholders to deliver best-in-class customer service and focus on performing continuous improvements to streamline internal processes, client communication and enhancements in the Investor Portal.
  • Opportunity to work with leading alternative investment firm
  • Competitive salary structure

About Our Client

A well-established professional services consultancy within the Banking & Financial Services sector, this organization is known for its commitment to excellence and operational efficiency. With a robust presence in the market, the company offers an engaging work environment and opportunities for professional growth.

Job Description

  • Manage client queries in close cooperation with internal stakeholders and our Fund Administrators
  • Utilize technology solutions, data & best practices to improve query mgmt. processes including response creation and coordination
  • Act as a first escalation point between the Fund Management and Fund Administrator
  • Work closely with other EQT teams, such as investment reporting and RFI, in the Bengaluru office
  • Perform analysis and take part in bringing the client journey into a digital environment and further enhancing the client experience
  • Implement new processes and procedures around the storage and sharing of knowledge both internally and with clients
  • Work with continuous improvements related to our processes and procedures

The Successful Applicant

A successful Associate Client Experience Operations should have:

  • Bachelor's degree in Business Administration or Finance
  • 4-7 years of relevant working experience within client service or relatable experience
  • Excellent written and verbal communication in English
  • An analytical and structural mindset, who has understanding of and passion for utilizing digital tools for analyzing data and creating dashboards that provide insights and trends.
  • Can-do and self-starter attitude with willingness to "roll up their sleeves" and deliver on recurring tasks and improvements
  • Experience of leading projects and coordinating with internal and external stakeholders
  • Presentation skills with the ability to communicate effectively with various stakeholders
  • Experience working in an international environment; within private equity or the financial services industry and experience handling Fund Administrators is considered a plus.

What's on Offer

  • Competitive salary
  • Comprehensive holiday leave and employee benefits.
  • Opportunity to work in a collaborative and professional environment.
  • Exposure to the consultancy sector within the professional services industry.



This is an excellent opportunity for professionals looking to advance their career in the Banking & Financial Services domain. If you meet the qualifications and are excited about this role, we encourage you to apply

Quote job ref
JN-042026-6988933

Job summary

Function
Finance & Accounting
Sub Sector
Investor Relations
What is your area of specialisation?
Business Services
Location
Bangalore
Job Type
Permanent
Job Reference
JN-042026-6988933

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.