AD/Director Legal | BPO/ GCC | 13+ PQE | Noida/ Pune/ Hyderabad

Work Experience:

• LL.B. degree from a recognized and well-reputed university in India.
• Minimum 12 years of PQE at a leading law firm and/or in-house at a global technology, IT/BPS or outsourcing organization, including at least 5 years leading legal teams or serving as the legal head for a business unit.
• Global experience primarily handling matters with clients in the U.S. and Europe. Experience includes drafting, reviewing and negotiating master services agreements, business process outsourcing (BPO/BPS) and managed-services agreements, statements of work, service level agreements, transition and transformation agreements, data processing and data transfer agreements, requests for proposals, licensing and SaaS agreements, cloud and hosting agreements, collaboration agreements, non-disclosure agreements and MOUs.
• Vendor and procurement experience: drafting and negotiating supplier, subcontractor, staffing-agency, technology, telecom and facilities-management agreements; structuring flow-down of client obligations; and setting up procurement policies, templates and approval frameworks.
• Real estate experience: negotiating and managing leave-and-license / lease agreements, fit-out and facilities arrangements for delivery centres and offices, including title and statutory due diligence, renewals and exits.
• Employment and labour experience: advising HR and business leadership on Indian labour and employment laws (including the Labour Codes, Shops & Establishments laws, contract labour and POSH), contact-centre / shift-based workforce compliance, restructuring and separations, and workplace investigations; working knowledge of employment issues in the U.S., UK and Europe in coordination with local counsel.
• Dispute resolution experience: managing commercial, client/vendor and employment disputes, arbitrations, litigation and regulatory notices, including strategy, settlement negotiations and oversight of outside counsel and budgets.
• Knowledge of legal and compliance issues, such as data protection (GDPR, India's DPDP Act, CCPA and sector rules) relating to cross-border transactions.
• Prior experience in advising senior leadership and cross-functional stakeholders on client projects, strategy, risk management and other legal matters.
• Has handled client and vendor negotiations with international clients independently.

Soft Skills:

• Strategic, business-minded leader who balances legal risk with commercial objectives and gives clear, actionable recommendations.
• Proven ability to build, lead, coach and develop a team of lawyers and contract managers.
• Excellent judgment and communication skills, with strong attention to detail; able to explain complex legal issues clearly to non-lawyers.
• Credibility and influence business unit heads, HR, Finance, Procurement and Delivery leaders.
• Action and results-oriented, with ability to adapt quickly to new surroundings and in a fast-paced environment.
• Ability to prioritize and manage a high-volume, multi-domain workload to meet deadlines in a challenging environment.
• Integrity and discretion in handling sensitive and confidential matters.
• Reliable and collaborative team-player; flexibility to assist the Legal department in its other activities and mission as needs arise.
• Experience with technology / BPS companies preferred.
• Ability to work flexible hours with stakeholders across the globe, primarily U.S. and Europe.

Technical Skills:

• Deep command of outsourcing contract constructs: scope and service definitions, SLAs and service credits, pricing and change control, liability caps, indemnities, IP, data protection, audit, step-in, termination and exit/transition.
• Strong working knowledge of Indian contract, labour, real estate and arbitration laws, with familiarity with U.S. and European law as it affects client engagements.
• Data privacy and information-security contracting (cross-border transfers, DPAs, client security schedules) in regulated verticals such as BFSI, healthcare and telecom.
• Legal operations: contract lifecycle management tools, matter management, outside-counsel panel and budget governance.