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We are seeking an experienced and strategic Chief Operating Officer (COO) to lead and oversee the operational functions of a know messaging app . The ideal candidate will drive efficiency, innovation, and growth while ensuring operational excellence in Gurgaon.
As the Vice-President - Customer Experience, you will own the end-to-end post-go-live customer experience across all of the client accounts. You will ensure clients realize continuous value by driving strategic account management, building strong executive relationships, and enabling ongoing product adoption.
Lead and scale the AE team by coaching, mentoring, and developing a group of high-performing Account Executives who sell to mid market and enterprise customers in the US market.
This position focuses on enhancing the overall customer experience and strengthening brand presence. It involves capturing customer feedback, improving service processes, and building loyalty through effective engagement programs. The role also leads brand activations and offline media planning across product segments
The Customer Success Manager will be responsible for managing the post-sales customer lifecycle, with a strong focus on onboarding, adoption, and long-term success.
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