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Quality Manager (Rugs/Home Textiles, 14+ Yrs, Gurugram)

Gurgaon Permanent View Job Description
The Quality Manager will oversee quality assurance processes, ensuring that the product meets industry standards and customer expectations in the retail sector.
  • Part of technical quality team for a global retailer.
  • High ownership, factory interface and impact on key standards across categories.

About Our Client

The employer is a large organization in the retail industry, offering diverse opportunities in the department store sector. They are committed to delivering high-quality products and maintaining rigorous standards in their operations.

Job Description

  • Conduct regular factory visits to audit production, vendor QA/QC processes, and participate in pre‑production meetings.
  • Evaluate product samples throughout development, ensuring adherence to quality and technical standards.
  • Log quality issues, generate reports, and escalate concerns to Quality Manager and Sourcing teams.
  • Provide structured feedback to both internal teams and suppliers to resolve quality challenges.
  • Analyze data to identify supplier trends and product‑specific insights that inform action plans.
  • Support creation of product guidelines in collaboration with Quality Manager and Sourcing.
  • Deliver technical guidance to sourcing and buying teams across multiple home product categories.
  • Publish weekly/monthly dashboards summarizing vendor performance, product issues, and key insights.

The Successful Applicant

  • Experience: Minimum 12 years in Quality/Technical roles, preferably within home textiles; rug experience is an advantage.
  • Industry Exposure: Strong background working with suppliers across India, Pakistan, Bangladesh, or Sri Lanka.
  • Technical Knowledge: Deep familiarity with AQL methods, point‑count systems, and global testing standards.
  • Tools: Must have advanced MS Excel capability (complex formulas, data structuring, template creation) and strong MS Office proficiency.
  • Retail Experience: Prior work with US-based retailers preferred.
  • Education: Bachelor's degree or equivalent technical qualification.
  • Skills: Strong communication, English proficiency, relationship management, and ability to guide both internal and external partners.



What's on Offer

  • Opportunity to be a part of the technical quality processes for a global retailer with strong exposure to multi‑country vendor bases.
  • Role offers high ownership, factory interface, and influence on product standards across categories.



Quote job ref
JN-032026-6973193

Job summary

Function
Engineering & Manufacturing
Sub Sector
Manufacturing operations
What is your area of specialisation?
Retail
Location
Gurgaon
Job Type
Permanent
Job Reference
JN-032026-6973193

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.