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Operations Manager - Partner Business | Retail MNC | 10yrs

International Permanent INR2,000,000 - INR2,350,000 per year View Job Description
The Operations Manager - Partner Business will oversee and optimise partner-related operations within the retail fashion/apparel sector. This role is based in Gurgaon and requires a strategic approach to ensure smooth functioning and alignment with business objectives.
  • Opportunity to work in a leading MNC
  • Handsome compensation and excellent culture

About Our Client

Leading MNC in the Fashion Retail sector.

Job Description

Designation: Operations Manager - Partner Business

Location: Corporate HQ, Gurgaon

Reports to: India Retail HeadKey Responsibilities1. Franchise & Partner Relationship Management

  • Serve as the primary point of contact for franchise partners across regions.
  • Build strong, trust-based relationships to drive alignment with the brand's strategic and operational goals.
  • Conduct regular business reviews with partners to analyze performance, share insights, and drive continuous improvement.



2. Retail Operations Excellence

  • Ensure all partner stores meet global operational standards including VM, customer experience, and store compliance.
  • Drive operational KPIs such as sales, conversion, staff productivity, inventory accuracy, and shrinkage control.
  • Facilitate the rollout of new retail processes, systems, and SOPs across the partner network.



3. Commercial & Business Performance

  • Monitor franchise P&L, store profitability, and ROI metrics; recommend interventions to optimize performance.
  • Guide partners on budgeting, inventory planning, store manning, and cost efficiencies.
  • Work with finance teams to ensure adherence to commercial agreements and timely settlements.



4. Expansion & New Store Openings

  • Support market development initiatives including new partner onboarding and store identification.
  • Oversee end-to-end new store opening processes - from pre-launch readiness to post-launch stabilization.
  • Ensure new stores comply with brand standards on layout, visual merchandising, and operational readiness.



5. Cross-Functional Collaboration

  • Liaise closely with merchandising, supply chain, marketing, and HR teams to support partner-led business needs.
  • Provide operational insights to influence assortment planning, promotional strategies, and training programs.
  • Coordinate with VM and marketing teams to ensure cohesive brand execution across partner stores.



6. Compliance & Governance

  • Ensure partner stores adhere to legal, statutory, and brand compliance requirements.
  • Drive audits for operational standards, inventory, and financial processes.
  • Manage contractual obligations and ensure partners follow agreed-upon business guidelines.

The Successful Applicant

10-12 years of demonstrated2 experience working with Franchises and Partner Businesses.

  • A strong educational background relevant to retail or business operations.
  • Proven expertise in the fashion/apparel industry.
  • Experience in managing partnerships and vendor relationships.
  • Excellent analytical and problem-solving skills.
  • Ability to lead and manage cross-functional teams effectively.
  • Proficiency in using relevant tools for data analysis and reporting.

What's on Offer

20-23 LPA incl. 15% variable

Quote job ref
JN-022026-6958590

Job summary

Function
Retail
Sub Sector
Operations
What is your area of specialisation?
Retail
Location
International
Job Type
Permanent
Job Reference
JN-022026-6958590

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.