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National Service Manager - Service Operations

Jaipur Permanent View Job Description
The organisation is seeking a senior service leader to head national after-sales service operations for power and energy products, including inverters, batteries, and solar solutions. The role focuses on service excellence, customer satisfaction, warranty management, field quality improvement, service profitability, and leadership of a geographically distributed service network.
  • Lead a nationwide service function with high strategic impact
  • Drive customer experience, service profitability, and network excellence

About Our Client

Our client is a well-established player in the energy and power solutions sector, offering products such as inverters, batteries, and solar solutions. The company is focused on delivering strong customer service, operational excellence, and continuous innovation while expanding its nationwide service footprint and customer support capabilities.

Job Description

  • Develop and execute the national after-sales service strategy aligned with business goals.
  • Manage service policies, SOPs, budgets, manpower planning, and operational performance.
  • Strengthen and optimise the authorised service centre and partner network.
  • Drive customer complaint resolution, escalation management, and service turnaround times.
  • Oversee warranty claims, product replacements, and field failure analysis.
  • Manage service revenue, collections, cost control, and operational productivity.
  • Lead CRM adoption, service analytics, dashboards, and digital transformation initiatives.
  • Build and mentor a high-performing national service organisation while developing future leaders.

The Successful Applicant

We're looking for someone who has:

  • 18 to 20 years of experience with significant leadership exposure in after-sales service management.
  • Proven experience in managing large, geographically dispersed service networks.
  • Strong experience in Inverter, UPS, Battery, Solar, Power Electronics, or related electrical/electronic products.
  • Expertise in service operations, warranty management, field failure analysis, and complaint management.
  • Experience in service revenue generation, collections, cost optimisation, and service centre operations.
  • Strong exposure to CRM platforms, service management systems, digital tools, and performance dashboards.
  • Effective stakeholder management across Sales, Quality, R&D, Manufacturing, Supply Chain, and Product teams.
  • Bachelor's degree in Electrical Engineering, Electronics Engineering, or a related discipline.

What's on Offer

  • A permanent role based in Jaipur.
  • Opportunities to manage and improve service operations.



If this role matches your skills, feel free to apply.

Quote job ref
JN-082026-7089805

Job summary

Function
Engineering & Manufacturing
Sub Sector
Service
What is your area of specialisation?
Industrial / Manufacturing
Location
Jaipur
Job Type
Permanent
Job Reference
JN-082026-7089805

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.