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Manager/Lead Engineering Services

South Goa Permanent View Job Description
This role leads engineering services and post-sales support operations across India, managing a large field team to ensure uptime, service quality, and customer satisfaction. It combines technical expertise with strategic leadership to drive service revenue, optimize performance, and scale operations across 10,000+ deployed devices.
  • Lead nationwide service ops
  • High-impact customer role

About Our Client

A fast-growing diagnostics and healthcare technology company, the organization specializes in innovative molecular diagnostic solutions with a strong presence across India. With a large installed base of devices and expanding footprint, it is focused on delivering high-quality, reliable, and scalable post-sales service support to both public and private healthcare sectors.

Job Description

  • Lead and oversee pan-India engineering services and post-sales support operations
  • Manage and mentor regional teams to ensure service excellence and uptime of devices
  • Ensure timely execution of Planned Preventive Maintenance (PPM) and breakdown support
  • Monitor device performance, handle escalations, and drive customer satisfaction
  • Drive service revenue through AMC/CMC contracts and spare parts management
  • Coordinate with cross-functional teams (product, application support, sales) for issue resolution and business growth
  • Develop and deliver technical training programs for field service teams and end users
  • Maintain documentation standards and ensure compliance with quality and operational processes

The Successful Applicant

A successful Manager Engineering Services should have:

  • Proven experience in managing large field service teams across regions
  • Strong technical expertise in device servicing, troubleshooting, and maintenance
  • Strategic, result-driven leader with experience in driving service operations and revenue growth
  • Experience in medical devices industry

What's on Offer

  • Opportunity to lead a high-impact, pan-India service function
  • Work with a rapidly growing organization in the healthcare technology space
  • Drive both operational excellence and service growth through service strategy
  • Strong visibility with senior leadership and opportunity for career advancement

If you are looking to advance your career as a Manager Engineering Services in the healthcare industry, this role in South Goa offers a rewarding opportunity. Apply now to join a leading organisation making strides in health solutions.

Quote job ref
JN-052026-7022500

Job summary

Function
Engineering & Manufacturing
Sub Sector
Service
What is your area of specialisation?
Healthcare / Pharmaceutical
Location
South Goa
Job Type
Permanent
Job Reference
JN-052026-7022500

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.