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Head of Customer Experience

Bangalore Urban Permanent View Job Description
The role of Head Customer Experience involves leading customer service strategies and driving growth in the retail and fashion industry. The position is based in Bangalore and focuses on enhancing customer satisfaction and implementing innovative growth initiatives.
  • Inclusive and supportive company culture that promotes professional growth.
  • Opportunity to lead CX in an org with a strong presence in the retail industry.

About Our Client

The hiring company is one of the largest in the retail and fashion sector, known for its specialization in high-quality products and a strong market presence. The company values a results-oriented approach and a commitment to excellence in customer service.

Job Description

  • Develop and implement customer experience strategies to enhance satisfaction and loyalty.
  • Lead initiatives to drive growth in the watches business segment within the retail and fashion industry.
  • Collaborate with cross-functional teams to optimize customer touchpoints and service delivery.
  • Monitor customer feedback and insights to inform decision-making and strategy adjustments.
  • Oversee the development of innovative solutions to improve customer engagement.
  • Ensure alignment of customer service practices with the company's brand values and goals.
  • Analyze market trends to identify opportunities for growth and differentiation in the Bangalore market.
  • Build an omni-channel marketing playbook for the organisation.

The Successful Applicant

A successful Head Customer Experience should have:

  • MBA preferred
  • 11+ years of experience in Customer experience.
  • Proven expertise in customer service and growth strategies within the retail or fashion industry.
  • Experience in leading cross-functional teams and driving business results.
  • Excellent analytical skills to interpret customer data and market trends.
  • Must have led a transformational journey for the organisation.

What's on Offer

  • Opportunity to lead and innovate within the business segment in India.
  • Inclusive and supportive company culture that promotes professional growth.
  • Opportunity to lead CX in a large organization with a strong presence in the retail and fashion industry.



Quote job ref
JN-062026-7030388

Job summary

Function
Marketing
Sub Sector
Marketing
What is your area of specialisation?
Retail
Location
Bangalore Urban
Job Type
Permanent
Job Reference
JN-062026-7030388

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.